Adama Assoumi
Windsor, Ontario,Ontario
Overview
4
4
years of professional experience
1
1
Certification
Work History
Social Services Worker
Downtown Mission Windsor Youth Centre,
Windsor, Ontario, Ontario
01.2025 - 04.2025
- Researched funding sources that could be utilized to expand current programs or create new ones.
- Developed individualized service plans based on client needs and goals.
- Mentored at-risk youth by providing guidance on decision making process and goal setting strategies.
- Provided emotional support during difficult times to help individuals cope with life challenges.
- Collaborated with interdisciplinary teams to ensure quality care for clients.
- Provided crisis intervention services to individuals and families in need.
- Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.
- Encouraged and motivated clients to develop new coping mechanisms and techniques to drive behavior modification.
- Used knowledge of successful crisis intervention techniques and supportive problem-solving to achieve treatment goals.
- Monitored progress of clients receiving services by conducting home visits or phone calls.
Hair Braider
Adao Salon and Beauty Supply
Windsor, Ontario, Ontario
06.2021 - 09.2023
- Kept detailed records of services rendered and products used for each client.
- Educated customers about different types of braids available including microbraids, fishtail braids.
- Applied extensions using various techniques such as weaving, box braiding, French twists, cornrows.
- Instructed clients on how to maintain and care for their braids.
- Advised customers on proper aftercare maintenance of their braids.
- Ordered necessary supplies from vendors when stock ran low.
- Cleaned and sanitized styling tools, equipment, and workstation between each client.
- Performed scalp treatments such as steaming, oiling, shampooing, conditioning.
- Washed and blow-dried clients' hair.
- Fixed embellishments to braids using pins, stick-ons and hairspray.
- Arrived punctually for appointments and adhered to given schedules.
- Educated clients on techniques to maintain and style braids.
- Welcomed clients to salon and posed questions to determine hair styling and braiding needs.
- Created braids such as embellished chignons, crown braids, waterfall twists and milkmaid braids.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Pre-booked future appointments to increase repeat business.
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
Cashier Assistant
Petro Canada
Québec, Quebec
03.2023 - 08.2023
- Provided accurate cash register operations, including accepting payments and providing change.
- Answered customers' questions concerning location, price and use of merchandise.
- Verified that all coupons were valid before processing them for payment.
- Checked out customers quickly but accurately ensuring all items are scanned properly.
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Promoted store cleanliness by keeping track of trash can levels and emptying when full.
- Maintained financial records by counting cash and recording tips at end of shift.
- Resolved customer complaints regarding sales and service.
- Tracked company inventories, moved excess stock, and arranged products to improve sales.
- Maintained work area and kept cash drawer organized.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Scanned items and checked pricing on cash register for accuracy.
- Answered phone calls to assist customers with questions and orders.
Education
Social Work -
College Boreal
Windsor, ON05-2025
Downtown Mission Windsor Youth Centre
Windsor, ON04-2025
CPR & First Aid Certificates, Perri-Med
Windsor, ON04-2024
WHMIS Training, St Clair College
Windsor, ON05-2022
Young Women in LEAD Program
Windsor, ON04-2022
Grade 12 Diploma, High School
Windsor, ON06-2020
Skills
- Customer service
- Conflict resolution
- Emotional support
- Effective communication
- Multicultural sensitivity
- Empathy display
- Time management abilities
- Time management
- Multidisciplinary teamwork
- Reliability
- Organizational skills
- Problem-solving aptitude
Languages
English
Full Professional
French
Full Professional
Sango
Native/ Bilingual
Certification
Valid Driver License
Valid Vulnerable Sector Check
Valid CPR & First Aid
Timeline
Social Services Worker
Downtown Mission Windsor Youth Centre,
01.2025 - 04.2025
Cashier Assistant
Petro Canada
03.2023 - 08.2023
Hair Braider
Adao Salon and Beauty Supply
06.2021 - 09.2023
Social Work -
College Boreal
Downtown Mission Windsor Youth Centre
CPR & First Aid Certificates, Perri-Med
WHMIS Training, St Clair College
Young Women in LEAD Program
Grade 12 Diploma, High School