ADAM YALIM

. Stock and organize raw materials to maintain efficiency and prevent shortages.
. Replenish levels to ensure accuracy and timely picking of products (FIFO Method)
. Pick and process orders with precision, ensuring accuracy.
. Maintain equipment storage and upkeep daily.
. Enforce workplace safety standards and stock security.
. Cross-trained with senior team members to expand knowledge of operations.
. Foster clear communication to maximize productivity.
. Adhere to company safety and quality standards.

• Determine eligibility to short and long-term disability, salary continuance benefits and assess claims
• Implement the right interventions to support timely recovery and return to work
• Build strong relationships with our Clients: employers and their employees
• Lead Clients during the absence and return to work period
• Drive telephone interviews to obtain information to ensure complete understanding of the absence and types of support required to assist with return to work planning
• Identify and assess medical and non-medical influencing factors pre and post disability, functional capability, restrictions and limitations
• Evaluated eligibility for disability benefits, ensuring accurate assessments that facilitated timely support and enhanced client satisfaction.
• Provided empathetic support to clients, facilitating emotional well-being during recovery, and reinforcing a positive client experience.

• Managing significant Client escalations both On and Offline by taking ownership of problems through to resolution of the case
• Performing root cause analysis to identify how the problem occurred, investigate by pulling Call & Chat logs. Timely follow-up and providing to client appropriate updates during the process
• Work closely with all departments to problem solve situations and to identify solutions, as well as Partners such as Client Advocacy, Best Practice, Sponsor representatives and Finance Managers
• Support the implementation of new process or improvements that could be made for existing ones while evaluating the impact it can have on the Client experience and the team’s productivity
• Coaching Customer Service Reps on calls and chat if the issue/problem was caused by the rep

• Greet clients and visitors upon arrival at the Nautilus Plus branch.
• Represent the company image by being courteous, dynamic, and passionate about physical activity and healthy nutrition.
• Provide excellent customer service to clients.
• Propose memberships, personalized programs, and services that align with clients’ objectives.
• Assist clients in choosing the appropriate services and programs for their needs.
• Manage diverse tasks with good organization skills.
• Effectively manage priorities to ensure smooth operations and customer satisfaction.
• Provide InBody BMI/Body composition scan tests and explain the results to new clients and members.
• Partnered with trainers to design group workshops, enhancing community engagement and promoting a supportive fitness environment.

• Executed the short term and long term budgetary plans and adjusting schedules to meet store targets giving me the knowledge in planning and meeting objectives
• Stock replenishment by managing and training the staff to ensure optimal productivity this netted 120% of a 70 unit per hour quota
• Extensive background with Moneris POS System dealing with retail cash operations
• Gained exceptional organizational skills by delivering inventory management standards across the store capitalizing in top-ranking items, and seasonal inventory of 1.2% shrinkage, this generated the best results in the region
• Maximizing sales and quotas by coordinating and managing the store and warehouse transfers of top-selling ranked items
• Recruitment and training new associates and promoted managers

• Supervising security team and reinforcing LP and Health & Safety policies
• Excellent coordination skills by managing security events and staff. Events such as Royal Mint for the 2010 Winter Olympics and various Hollywood Movie productions, and government meetings for the Governor-General.
• Executed monthly budgetary meetings with the city
• Recruitment and thorough training of new guards with 0% turnover
• Handled with care various personality types and addressed all issuesOversaw security operations for high-profile events, ensuring safety and compliance, which led to zero security breaches and enhanced public trust.
• Coordinated with local law enforcement and event organizers to develop security protocols, fostering strong partnerships and ensuring seamless event execution.