Adam Yalim
Burnaby
Summary
Driven leader with over 10 years of management experience within various industries. Passionate in delivering and exceeding objectives.
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Keen eye in strategic thinking. With 4 years of experience in retail, managing multiple department and teams. Delivered in scheduling, hiring, on-boarding, product management and day to day operations. 4+ years of Call Centre experience as a Bilingual Resolution Manager and Disability Case Manager (Remote).
Overview
16
16
years of professional experience
Work History
Bilingual Disability Case Manager
Sun Life Financial
Montreal
01.2023 - 01.2025
- Company Overview: Bilingual Disability Case Manager (Government of Canada contract)
- Determine eligibility to short and long-term disability, salary continuance benefits and assess claims
- Implement the right interventions to support timely recovery and return to work
- Build strong relationships with our Clients: employers and their employees
- Lead Clients during the absence and return to work period
- Drive telephone interviews to obtain information to ensure complete understanding of the absence and types of support required to assist with return to work planning
- Identify and assess medical and non-medical influencing factors pre and post disability, functional capability, restrictions and limitations
- Bilingual Disability Case Manager (Government of Canada contract)
Bilingual Resolution Case Manager
Sun Life Financial
Montreal
01.2020 - 12.2022
- Company Overview: Bilingual Resolution Case Manager (Group Retirement Services)
- Managing significant Client escalations both On and Offline by taking ownership of problems through to resolution of the case
- Performing root cause analysis to identify how the problem occurred, investigate by pulling Call & Chat logs. Timely follow-up and providing to client appropriate updates during the process
- Work closely with all departments to problem solve situations and to identify solutions, as well as Partners such as Client Advocacy, Best Practice, Sponsor representatives and Finance Managers
- Support the implementation of new process or improvements that could be made for existing ones while evaluating the impact it can have on the Client experience and the team’s productivity
- Coaching Customer Service Reps on calls and chat if the issue/problem was caused by the rep
- Bilingual Resolution Case Manager (Group Retirement Services)
Operations Manager
ZARA
Burnaby
01.2015 - 01.2019
- Company Overview: Operations Manager
- Executed the short term and long term budgetary plans and adjusting schedules to meet store targets giving me the knowledge in planning and meeting objectives
- Stock replenishment by managing and training the staff to ensure optimal productivity this netted 120% of a 70 unit per hour quota
- Extensive background with Moneris POS System dealing with retail cash operations
- Gained exceptional organizational skills by delivering inventory management standards across the store capitalizing in top-ranking items, and seasonal inventory of 1.2% shrinkage, this generated the best results in the region
- Comprehensive experience and knowledge in software such as Microsoft Excel, Word, and more
- Maximizing sales and quotas by coordinating and managing the store and warehouse transfers of top-selling ranked items
- Recruitment and training new associates and promoted managers
- Operations Manager
Security Site Manager
Vancouver Public Library
Vancouver
01.2009 - 01.2015
- Company Overview: Security Site Manager
- Supervising security team and reinforcing LP and Health & Safety policies
- Excellent coordination skills by managing security events and staff. Events such as Royal Mint for the 2010 Winter Olympics and various Hollywood Movie productions, and government meetings for the Governor-General.
- Executed monthly budgetary meetings with the city
- Recruitment and thorough training of new guards with 0% turnover
- Handled with care various personality types and addressed all issues
- Security Site Manager
Education
High school Diploma - Bilingual diploma in French immersion
Kwantlen Park Secondary
Surrey, BC01.2009
Skills
- Adaptable and Independent
- Customer Service and Sales
- Leadership and Motivational Skills
- Proficient use of computers and Microsoft based products
- Exceptional interpersonal and communication skills
- First Aid
- Coaching and mentoring
- Systems implementation
- Retail operations
- Employee relations
Languages
- Fluent in English
- Fluent in French
Timeline
Bilingual Disability Case Manager
Sun Life Financial
01.2023 - 01.2025
Bilingual Resolution Case Manager
Sun Life Financial
01.2020 - 12.2022
Operations Manager
ZARA
01.2015 - 01.2019
Security Site Manager
Vancouver Public Library
01.2009 - 01.2015
High school Diploma - Bilingual diploma in French immersion
Kwantlen Park Secondary
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