Adam Wilkes
Coquitlam,BC
Summary
Versatile General Manager with 23 years of hospitality experience from overseeing daily restaurant operations to running multi day events. Decisive planner and analytical problem solver with skills in managing teams to meet stringent objectives all while balancing the needs of the staff. I have worked for and with some of the best leaders in the company and had great mentorship opportunities along the way. Had the chance to work for a successful Keg franchise in Victoria where I learnt about how to truly show staff you care. I truly thrive when I am given a problem that does not have a clear solution and I am able to use my wealth of experience to come up with creative solutions.
Overview
18
18
years of professional experience
Work History
General Manager
The Keg Steakhouse + Bar
10.2018 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules
- Lead Yaletown Keg through COVID-19 maintaining positive outlook with ever changing standards.
Assistant General Manager - Culinary Manager
The Keg Steakhouse + Bar
04.2018 - 10.2018
Oversaw a successful Culinary team while going through my AGM process at the Yaletown Keg.
Manager
The Keg Steakhouse + Bar
10.2011 - 10.2017
- Bar Manager - Yaletown Keg
- GSM, Bar + Culinary Manager - Alberni Keg
- Service + Bar Manager - Thurlow Keg
Technical Support + On-site Manager
Fresh View Events, Victoria
01.2012 - 02.2015
- Designed and maintained website
- Helped with marketing decisions and attended marketing events
- On site manager for large events
- Set up and tear down for banquet style events
- Delivered decorations and flowers
Golf Service Representative + Banquet Bartender
Bear Mountain Golf Resort and Spa
08.2009 - 09.2013
- Responsible for making sure the guest has the best possible experience by working hard to meet any needs they may have including mobility requirements and special requests
- Ensuring the smooth flow by organizing patrons and their golf equipment
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Staff Member
The Keg Steakhouse + Bar
01.2006 - 10.2011
- Line Cook, Lunch Bartender + Server - Thurlow Keg
- Dinner Server + Line Cook - Fort Street Keg
- Dinner Cook + Bartender - Yaletown Keg
Education
Internal Training -
The Keg Steakhouse + Bar
Vancouver, BCCertificate - Standard First Aid With CPR-C-AED
St. John Ambulance
Richmond01.2021
Certificate - Mental Health First Aid
Mental Health First Aid - Canada
Vancouver, BC04.2019
Certificate - WSET Level 2
Constellation Brands
Vancouver01.2017
High School Diploma -
Burnaby Mountain Secondary
Burnaby, BC07.2005
Skills
- Lead multiple keg teams to Spirit trophy's at multiple events through core values of inclusion and participation
- Consistently scores above average on all QWL surveys across different stores and departments
- Elevated level of knowledge with Excel demonstrated through use of multiple multi unit sheets
- Proficient in use of, Outlook, Word and PowerPoint and various Apple software
- Created multiple websites for purposes from farm to table sales to events and marketing
- Able to communicate with multiple departments to help foster better communications and bring those goals to fruition
Timeline
General Manager
The Keg Steakhouse + Bar
10.2018 - Current
Assistant General Manager - Culinary Manager
The Keg Steakhouse + Bar
04.2018 - 10.2018
Technical Support + On-site Manager
Fresh View Events, Victoria
01.2012 - 02.2015
Manager
The Keg Steakhouse + Bar
10.2011 - 10.2017
Golf Service Representative + Banquet Bartender
Bear Mountain Golf Resort and Spa
08.2009 - 09.2013
Staff Member
The Keg Steakhouse + Bar
01.2006 - 10.2011
Internal Training -
The Keg Steakhouse + Bar
Certificate - Standard First Aid With CPR-C-AED
St. John Ambulance
Certificate - Mental Health First Aid
Mental Health First Aid - Canada
Certificate - WSET Level 2
Constellation Brands
High School Diploma -
Burnaby Mountain Secondary