Adam Waldron
Vancouver,BC
It is never too late to be what you might have been.
George Eliot
Summary
Highly motivated individual eager to excel in any given role. Proven experience in several customer-service based environments. Consistently going above and beyond to ensure customer satisfaction and provide the highest standard of service.
Overview
6
6
years of professional experience
Work History
Banquets Bar Captain
Fairmont Chateau Whistler
Whistler, BC
10.2022 - 07.2023
- Maintained detailed inventory of bar supplies and stocked work areas.
- Performed under pressure in a fast paced, fine dining environment to provide drinks to guests.
- Proficient in making cocktails in a high volume, fast paced environment.
- Interviewed, promoted and trained staff to improve customer retention and bolster sales.
- Resolved customer complaints to maximize satisfaction and loyalty.
Operations Manager
GirlGottaChange Limited
Dublin, Ireland
08.2021 - 07.2022
- Fulfilling customer orders
- Dealing with all customer queries regarding orders, product questions and all other enquiries
- Assisted in the marketing and design of several products available for purchase
- Ensured sufficient stock was kept on premise and available to order
- Designed and implemented a shop website for the business powered by Shopify.
- Designed and implemented email flow systems using Klaviyo and Canva.
Duty Manager
Twomey’s Supervalu
Dublin, Ireland
10.2017 - 08.2021
- General upkeep of cleanliness of store
- Delegating of tasks to staff
- Monitoring stock levels and ordering stock for the shop
- Assisting customers and dealing with various customer issues and complaints
- Analyzing customer trends and tailoring the shopping experience to customer feedback
- Opening and closing the store.
Education
Bachelor of Science - Computer Science
05.2021
GPA: 3.21
2nd class first honors
Accomplishments
- Leadership: I have gained supervisor or management status in all jobs I have previously held. I have a proven track record of successfully leading teams and encouraging members to perform at the highest level.
- Communication: I have worked with and managed several teams where communication between members was paramount, I have also dealt with an array of customer complaints and issues where my communication skills have greatly aided me.
- Self-motivated: I gained a position in management in Supervalu within 18 months of starting my part time job working on the shop floor through hard work and dedication. I lost 20kg in 6 months and trained to run a marathon.
- Teamwork: I have worked in several teams in UCD during my degree on software engineering projects and have worked as part of a team of managers in Supervalu.
- Problem solver: I have overcome numerous technical issues in software development projects during my time at UCD and also several problems during my time in Supervalu.
- Determined: I have overcome several injuries throughout the past year and have successfully completed rehab for these injuries.
Affiliations
- Completed a marathon in under 4 hours and 30 minutes.
- Took part in and led a fundraiser for a youth mental health charity called ‘Jigsaw’ and raised over €28,000.
- Successfully completed a 300km cycle around Galway and Mayo over 4 days.
- Received promotions to supervisor/management positions in every previously held job.
References
References
Available upon request
Timeline
Banquets Bar Captain - Fairmont Chateau Whistler
10.2022 - 07.2023
Operations Manager - GirlGottaChange Limited
08.2021 - 07.2022
Duty Manager - Twomey’s Supervalu
10.2017 - 08.2021
University College Dublin - Bachelor of Science, Computer Science
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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