Adam Vatcher
Brantford
Summary
Dynamic sales and management professional with a proven track record at Sako Materials Ltd and Crompton Home Building Centre. Excelled in territory management and store operations, boosting sales through strategic planning and exceptional customer service. Skilled in sales strategy development and fostering positive customer relations, significantly enhancing client satisfaction and loyalty.
Developed effective communication and negotiation skills in fast-paced sales environment. Skilled in building strong client relationships and identifying growth opportunities. Seeking to transition into new field where these transferrable skills will make significant impact.
Possessing strong interpersonal skills and positive, upbeat attitude. Knowledgeable about market trends and customer relationship management, with proficiency in sales strategies and negotiation techniques. Capable of driving revenue growth and building lasting client partnerships.
Overview
27
27
years of professional experience
Work History
Territory Sales Representative
Sako Materials Ltd
04.2019 - Current
- Organized successful promotional events within the territory that drove brand awareness and generated new leads for the company.
- Enhanced product knowledge among customers by conducting informative presentations and demonstrations.
- Optimized route planning for account visits, reducing travel time and allowing for increased face-to-face interactions with clients.
- Established trust with clients through consistent follow-ups, leading to long-term partnerships and repeat business.
- Boosted sales in assigned territory by developing and maintaining strong relationships with key clients.
- Utilized CRM software effectively to track leads, manage contacts, and monitor progress against goals regularly.
- Improved customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
- Maintained relationships with established accounts and prospected new retailers by calling on customers and engaging prospects in person.
- Expanded client base through effective prospecting, cold calling, and networking events.
Store Manager
Crompton Home Building Centre
04.1998 - 04.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
Education
High School Diploma -
Glendale High School
Tillsonburg, ON06-2000
Skills
- Sales strategy development
- Customer service
- Product knowledge
- Customer relations
- Territory management
- Multitasking and organization
- Store operations
- Customer service management
- Account servicing
- Friendly and positive
Accomplishments
- Supervised team of 23 staff members.
- Doubled the sales at the Crompton Home Building Centre with my team during my tenure as Store manager.
Languages
English
Native or Bilingual
Timeline
Territory Sales Representative
Sako Materials Ltd
04.2019 - Current
Store Manager
Crompton Home Building Centre
04.1998 - 04.2019
High School Diploma -
Glendale High School
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