Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Adam Tani

Ottawa,Ontario

Summary

Ambitious, focused job seeker, anxious to obtain a position to help launch a career while achieving company goals. Resourceful with the ability to consistently respond to a wide range of technical challenges with a focused and creative approach. Highly effective at problem solving and decision making. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

14
14
years of professional experience

Work History

Correspondence & Briefing Officer - AS-03 (Acting)

Health Canada - HPFB - BRDD
07.2024 - Current
  • Receive and register all correspondence/briefing note requests into the Management of Executive Correspondence (MECS) electronic records in accordance with Information Management processes.
  • Review of correspondence/briefing notes/ Media requests in order to identify subject matter and to determine the type of response required. Task the requests to the Special Matter expert, review the response and obtain DG approval before completing the request.
  • Review of Access to Information (ATI) requests received in BRDD in order to identify subject matter and to determine the type of response required including but not limited to: Assessments, retrievals, Consultations, Privacy requests, Proactive Disclosure and Summary of recommendations. Coordinate responses/approvals and complete using the Issues Management System (IMS). Quality check the responses received from the Special Matter expert.
  • Prepare statistical reports to support requirements laid out in guidelines using excel. Set up and maintain manual and computerized information filing systems/database. Monitor deadlines for all type of requests (Media, Ministerial, Briefing Notes, ATIPs).
  • Maintain a knowledge of health related issues that fall within the purview of the Directorate. Maintain a current list of Directorate and Branch’s correspondence contacts for consultation and audit trails.
  • Provide advice to Directorate employees regarding correspondence/briefing notes procedures.

Administrative Assistant

Health Canada - HPFB - BRDD
03.2024 - Current
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems such as MECS
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information through our internal tracking systems.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

Senior Human Resources Assistant

Health Canada - Client Services Division
03.2023 - Current
  • Enhanced employee and client satisfaction by implementing effective policies and procedures.
  • Streamlined HR processes for improved efficiency and productivity.
  • Managed employee and client relations with daily email communication responding to inquiries about employment status, personal documents, etc.
  • Drafted and sent offer letters to client groups and employees to finalize staffing process.
  • Maintained accurate personnel records, safeguarding sensitive information through strict confidentiality protocols.
  • Conducted regular audits of HR files via staffing logs for compliance with department regulations.
  • Ensured timely processing to avoid payroll issues, maintaining the highest level of accuracy and professionalism.

Program Support (AS-01)

Health Canada (Health Products and Food Branch - OSIP-RAD)
09.2022 - 03.2023
  • Responsible for carrying out the initial processing of drug submissions including the tasks of routing submissions to their proper area for review
  • Manage email inbox responding to requests from reviewers regarding any drug submissions such as product/license name, medical ingredient and company name changes
  • Updating and processing submissions sent through douBridge and Drug Submission Tracking System software
  • Participate in periodical meetings held with the director and team to maintain status quo and be up to date with any changes being made in the directorate.

Technical Solutions Representative

Shared Services Canada
03.2018 - 09.2022
  • Solved various business systems and applications problems for customers and onsite engineering personnel
  • Tasks involved the use of SAP, SM7 ticketing system, Active Directory, Entrust, Cisco, WebEx, and SCCM
  • Installation of software such as MS Office, Windows OS, browsers, Anti-virus, Firewalls and virtually any software
  • Help Desk and ticket management
  • Workstations, peripherals and IT asset inventory and distribution
  • Mobile device distribution and support such as laptops, iPads, and smartphones
  • IT service management coordination for email, remote access, Blackberry, Apple iPhones, FTP and cable management
  • Provided technical support to IT infrastructure clients experiencing difficulties such as those with workstation hardware/software, mail routing, Internetwork routing, and LAN/MAN/WAN services
  • Investigated, determined and documented problems experienced and took action to address client difficulties and referred problems to the next level of support as required
  • Identified and resolved first-level issues with cellular devices (Blackberry, IOS devices, etc.) by using a Blackberry Enterprise Server (BES) portal
  • The first point of contact for VIP assistance (EX-02 and above) for all IT related issues
  • Escalated unresolved issues to the proper groups, including both internal IT support groups and external partners, such as Shared Services Canada (SSC), or PCO senior management
  • Provided technical advice and assistance to the internal support groups, external partners and acted as the center of expertise on specialized technical subjects utilizing formatted requests
  • Updated the inventory management system (SAP) when equipment is assigned to clients (laptops, etc.)
  • Assisted clients with the management of their MyKey (Digital Entrust) encryption services
  • Established and recommended standards and procedures for providing Help Desk services

Customer Care Specialist

President's Choice Financial Mastercard
06.2017 - 02.2019
  • Provide assistance to clients in handling maintenance on their credit card accounts as a customer service representative
  • Maintained a high-volume workload within a fast paced environment and consistently met performance benchmarks in all areas (speed, accuracy and volume)
  • Provide quality customer service to premium credit card and VIP card holders building brand loyalty
  • Authorize service fee refunds within company policy
  • Proficiently and professionally responded to customer and sales representatives questions pertaining to orders, product availability, backorders, price, products and services, procedures and policy.

Social Media Marketer

Clubify/Mobilithink Solutions
09.2016 - 12.2016
  • Social media marketing: Develop initial social media plan and presence for startup brand
  • Build social media calendar, posts, advertising and promotions across social media platforms
  • Attend networking events to establish a presence in the startup business community
  • Research both small and popular businesses that were best suited for using our product and contacted them to arrange business meetings
  • Organize and manage client interactions using Customer Relations Management (CRM) software: Hubspot Sales
  • Partnered with graphic designers creating content and promoting ad campaigns.

Sales Associate

Footlocker Canada
11.2011 - 12.2015
  • Assist customers with any product needs, displaying and informing all merchandise in the store, answering any questions they may ask and providing information that could benefit their shopping experience
  • Demonstrate merchandise to customers through the use of samples
  • Greeting customers while promoting sales and bargains
  • Stocking new merchandise and maintaining quality control with new and returned goods
  • Ensure the store is in good condition for business the next day
  • Engaged with customers to effectively build rapport and lasting relationships.

Office Assistant

Natural Resources Canada (FSWEP)
06.2011 - 08.2011
  • Filed documents in employee folders
  • Filled out courses being taken through online databases
  • Analyzed geology data on excel spreadsheets
  • Scheduled, attended meetings and kept track of minutes and briefing notes
  • Developed electronic and hard copy filing systems and maintained the branch's files
  • Provided service to clients via telephone, in person and through written documentation.

Education

Bachelor of Social Science: Economics -

University of Ottawa
Ottawa, ON

Cisco Networking Administration Program: Computer Networking -

Algonquin College
Ottawa, ON

Skills

  • Technical Skills: OSI & TCP/IP Model, IP routing, Subnetting, VLANs, STP & Etherchannel, DHCP, DNS, OSPF, ACL, NAT-PAT, VPN & IPsec concepts, Virtualization, HTTP API & REST, Data formats (JSON, XML YAML)
  • Active Directory, Exchange and SharePoint, OneDrive, Microsoft Teams, WebEx, Mobile OS - Apple IOS and Android, Internet tools and applications: Explorer, Chrome, Firefox and Microsoft Edge
  • Microsoft Excel, Installation of Windows 7, some basic experience with Windows 8 & 10, Linux, Word, PowerPoint, Software Installation requests, Microsoft Outlook configuration, creation of forms for new requests and replacement devices, MAC OS, Office 2010/2016 and O365
  • Network Configuration & Troubleshooting
  • Soft Skills: Customer Service, Leadership & Teamwork, Time Management

Personal Information

Title: Graduate

Timeline

Correspondence & Briefing Officer - AS-03 (Acting)

Health Canada - HPFB - BRDD
07.2024 - Current

Administrative Assistant

Health Canada - HPFB - BRDD
03.2024 - Current

Senior Human Resources Assistant

Health Canada - Client Services Division
03.2023 - Current

Program Support (AS-01)

Health Canada (Health Products and Food Branch - OSIP-RAD)
09.2022 - 03.2023

Technical Solutions Representative

Shared Services Canada
03.2018 - 09.2022

Customer Care Specialist

President's Choice Financial Mastercard
06.2017 - 02.2019

Social Media Marketer

Clubify/Mobilithink Solutions
09.2016 - 12.2016

Sales Associate

Footlocker Canada
11.2011 - 12.2015

Office Assistant

Natural Resources Canada (FSWEP)
06.2011 - 08.2011

Bachelor of Social Science: Economics -

University of Ottawa

Cisco Networking Administration Program: Computer Networking -

Algonquin College

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Adam Tani