Adam Shaw
Invermere,British Columbia
Summary
Proven to excel in high-pressure environments, I leveraged strong communication and teamwork skills at Sodexo Prestige, ensuring premium guest satisfaction. Expert in customer service and proficient in handling significant transactions, my proactive approach and professional demeanor have consistently enhanced guest experiences, demonstrating a notable capacity for upselling and conflict resolution. Showing open-mindedness and adaptability, I've settled into living in a different country, environment, and working a full-time role in which I had no previous experience, proving my versatility and independence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Turf Care Technician
Eagle Ranch Resort
Invermere, BC
04.2025 - Current
- Maintaining and enhancing the turf quality of a Canada Top 100 golf course, ensuring optimal playability and presentation in alignment with luxury resort standards.
- Executing daily turf care operations, including mowing, trimming, fertilization, and irrigation management across greens, tees, fairways, and roughs.
- Operating and maintaining specialized turf equipment (e.g., triplex mowers, sprayers, and various technical vehicles and machines) with precision and safety to meet performance expectations.
Bartender
Evnt Inspirations
Newcastle Upon Tyne, Tyne & Wear
04.2024 - 04.2025
- Working for the largest events company in the North of England, my role consisted of aiding in the building and preparation of the events, and working throughout the events, providing a high level of class and customer service.
- My work required a multitude of different day-to-day tasks, including making and serving a variety of alcoholic and non-alcoholic drinks at the bar, and handling cash and payments. Managing teams of staff, ensuring stock delivery is correctly moved and set up, and managing teams of bar-backs, ensuring the working and maintenance of alcoholic kegs during the events, as well as general maintenance work on the events, including heavy lifting and managing machinery.
Hospitality Worker
Sodexo prestige
Newcastle Upon Tyne, Tyne & Wear
10.2022 - 04.2025
- Working in the corporate and players' boxes at St. James' Park, I provided a warm and friendly atmosphere for matchday and event guests.
- My role consisted of serving food, drinks, and catering to the needs of the guests, and handling billing and payments for large sums of money.
- Being in sole charge of a box required consistent professionalism to uphold a high level of standards, while also providing excellent social skills in meeting the needs of guests, as the role required a high degree of interaction with high-profile customers.
- Furthermore, I was required to take a proactive and customer-focused approach, and demonstrate my diplomatic ability to handle conflict and complaints in difficult situations.
Education
A-Level - Economics, English Language, Psychology
Newcastle Upon Tyne
Newcastle Upon Tyne06.2024
GCSE - History, English Language, Religious studies, Combined science, Maths, English Literature, Art
06/2022
06.2022
Skills
- Conflict resolution
- Cash handling
- Time management
- Communication skills
- Independence
- Proactivity
Certification
- Food safety training
- CPR training certification
- Bar trained
- Full UK driving license
PERSONAL INFORMATION
- Place of birth: Newcastle Upon Tyne, UK
- Currently residing: Invermere, BC, Canada
- Gender: Male
- Marital status: Unmarried
- UK phone number: (+44) 7534355283
Timeline
Turf Care Technician
Eagle Ranch Resort
04.2025 - Current
Bartender
Evnt Inspirations
04.2024 - 04.2025
Hospitality Worker
Sodexo prestige
10.2022 - 04.2025
A-Level - Economics, English Language, Psychology
Newcastle Upon Tyne
GCSE - History, English Language, Religious studies, Combined science, Maths, English Literature, Art
06/2022
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