Adam Seward
Montréal,QC
Summary
Well-qualified Account Manager & Customer Relation Specialist proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Client Relations Specialist
ICC- International Compliance Center
08.2023 - Current
- Followed up with customers about resolved issues to maintain high standard for client retention.
- Verified transactions, product orders and shipping dates and entered information into sales orders.
- Delivered high-quality customer service by quickly responding to and solving all inquiries and maintaining an empathetic approach during all interactions.
- To enhance my customer service skills and broaden my knowledge, I obtained a certification in the transportation of dangerous goods WHIMS/IATA.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
Account Manager
MainMicro
02.2023 - 08.2023
- Built diverse and consistent sales portfolio.
- Informed customers of promotions to increase sales productivity and volume.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Recorded and updated the details of current plans, sales cycles and tech requirements through client interactions and CRM
- Developed customized account plans for clients to help them achieve their business goals.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Developed and implemented strategies to increase client retention.
Account Executive
Lightspeed
09.2022 - 12.2022
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Prospected new clientele through networking, cold calling, canvassing and referrals.
- Drove new business development through qualifying leads, building relationships and executing strategic sales.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Identified client business needs by gaining understanding of goals, objectives and processes.
Senior Account Executive
Verdant Environmental Technologies
09.2017 - 05.2021
- Obtained pricing deals, negotiated contracts and solidified beneficial agreements.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Met with new customers to share product and service information, listen to needs and learn about business operations.
- Managed and mentored team of account executives.
- Cold called prospects to explain partnership benefits, representing company values.
- Contributed to annual revenue goals by selling new services and developing new accounts.
- Set and monitored sales targets and identified potential customers.
- Networked at events and prospected for new customers with diverse strategies.
- Maintained contact information database by keeping account details updated, clear and relevant.
Enterprise Account Executive
Origen
06.2017 - 09.2017
- Built and cultivated healthy pipeline of customers interested in partnering with company.
- Asked appropriate questions to identify prospects' needs and pinpoint solutions for best fit.
- Generated new contacts through networking and cold calling.
- Articulated and demonstrated product concepts and offerings to clients in easily understandable terms.
- Prospected new clientele through networking, cold calling, canvassing and referrals.
- Used targeted questioning strategies to discover insight on prospect needs and requirements.
Account Executive
Insight
01.2012 - 01.2013
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Prospected new clientele through networking, cold calling, canvassing and referrals.
- Drove new business development through qualifying leads, building relationships and executing strategic sales.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Managed sales cycle from first contact to established customer sale and maintained solid customer base.
- Identified client business needs by gaining understanding of goals, objectives and processes.
- Identified customer needs and achieved service levels that met and exceeded expectations.
Education
Computer Science
John Abbott
09.2014
Skills
- Customer Relationships
- Negotiation and Persuasion
- Customer Presentations
- Account Management
- Problem-solving abilities
- Sales Strategies Implementation
- Customer Relations
- Computer Proficiency
- Sales expertise
- Industry Awareness
- Customer Account Management
- CRM software proficiency
Languages
English
Native or Bilingual
French
Full Professional
Certification
- Transport of Dangerous Goods Training[WHIMS/IATA] - August 2023
Timeline
Client Relations Specialist
ICC- International Compliance Center
08.2023 - Current
Account Manager
MainMicro
02.2023 - 08.2023
Account Executive
Lightspeed
09.2022 - 12.2022
Senior Account Executive
Verdant Environmental Technologies
09.2017 - 05.2021
Enterprise Account Executive
Origen
06.2017 - 09.2017
Account Executive
Insight
01.2012 - 01.2013
Computer Science
John Abbott