Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Adam Rizzi

Toronto

Summary

Client experience professional with over 5 years of experience in customer service and facility coordination, focusing on enhancing customer satisfaction and loyalty. Skilled in managing vendor relationships, resolving issues, and identifying opportunities for improvement. Strong emphasis on team collaboration and adaptability, consistently delivering results in fast-paced environments. Known for empathy, effective communication, and strategic problem-solving abilities.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Client Experience Professional

Deloitte
04.2022 - Current

Facilities


  • Oversee day-to-day operations of the office facility, ensuring that all systems (HVAC, plumbing, lighting, etc.) are functional and meet the needs of staff.
  • Coordinate with vendors for maintenance and repair services.
  • Provide on-site support for building-related emergencies and troubleshooting of facility issues.
  • Assist in facility inspections, including tracking maintenance work orders and ensuring timely follow-up.
  • Support employee comfort and well-being by creating a clean, safe, and well-maintained environment.

Team Lead

Roots
10.2019 - 04.2022

Sales associate October 2019 - March 2021

Team Lead March 2021 - April 2022


  • Lead a team of associates in a high-volume retail environment, ensuring excellent customer service and sales performance.
  • Trained and mentored new employees, fostering a positive work environment and improving team relations.
  • Managed store operations, including opening and closing procedures, cash handling, and daily sales reports.
  • Assisted in visual merchandising to align with corporate guidelines.

Sales Associate

Rack Attack
05.2018 - 01.2019
  • Assisted customers with automotive accessory purchases, including roof racks, cargo boxes, and trailer hitches.
  • Installed trailer hitches, electrical wiring, and related accessories on various vehicles, including cars, trucks, and SUVs.
  • Demonstrated product features, benefits, and installation processes to ensure customer satisfaction.
  • Resolved customer inquiries, complaints, and returns with professionalism and efficiency.

Laborer

GPW Construction
08.2016 - 08.2017
  • Assisted in the construction and demolition of residential and commercial buildings.
  • Performed physical labor on various construction sites, including lifting heavy materials, digging trenches, and assisting in site preparation.
  • Ensured job sites were clean and organized by removing debris and managing waste.
  • Supported carpenters, electricians, and other skilled workers by providing tools and materials.
  • Loaded and unloaded construction materials from trucks and delivered them to the appropriate locations on-site.
  • Worked in various weather conditions to meet deadlines and ensure project progress.

Sales Associate

Cumbraes
03.2017 - 06.2017
  • Greeted customers, provided product recommendations, and answered questions regarding cuts of meat, cooking methods, and available products.
  • Operated the cash register, processed payments, and handled customer transactions accurately.

Education

Building Renovation Technology

George Brown College
Toronto, ON
05.2019

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Leaside High School
Toronto, ON
06.2017

Skills

  • Self-motivated and Driven Individual
  • Demonstrates Leadership Abilities
  • Scheduling and Time Management
  • Team Collaboration and Communication
  • Problem-Solving
  • Customer Relations
  • Vendor Management
  • Office Administration
  • Microsoft Office (Word/Excel/PowerPoint)

Certification

Facilities Maintenance Professional (FMP) -2025

Timeline

Client Experience Professional

Deloitte
04.2022 - Current

Team Lead

Roots
10.2019 - 04.2022

Sales Associate

Rack Attack
05.2018 - 01.2019

Sales Associate

Cumbraes
03.2017 - 06.2017

Laborer

GPW Construction
08.2016 - 08.2017

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Leaside High School

Building Renovation Technology

George Brown College
Adam Rizzi