Summary
Overview
Work History
Education
Skills
Websites
Affiliations
Timeline
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Adam Riggins

Sacramento

Summary

Dynamic Account Manager at ECI Software Solutions with a proven track record in client relationship management and strategic selling. Achieved 275% of appointment quotas while driving revenue growth through effective upselling. Recognized for leadership in cross-functional teams and delivering exceptional customer satisfaction. Skilled in cloud solutions and conflict resolution.

Overview

20
20
years of professional experience

Work History

Account Manager

ECI Software Solutions
01.2024 - Current
  • Handled customer escalations
  • Held Business Improvement calls/Quarterly business reviews, focus on the lifecycle of the account, Health Checks.
  • Coordinated Demos and Sales Cycles to migrate customers to our Cloud Environment
  • Coordinated Demos and Sales Cycles for additional 3rd party software, modules, user licenses
  • Coordinated Demos and Sales Cycles for customers on unsupported versions of our software to upgrade/update to current version
  • Focus on Upsell/Cross Sell, and growth of sales opportunities
  • Challenger and Franklin Covey certified

Sales Development Representative

ECI Software Solutions
01.2023 - 01.2024
  • Generated pipeline through effective sales prospecting
  • Established one-to-one connections with prospects
  • Qualified leads from marketing campaigns as sales opportunities
  • Achieved recognition as BDR TOP Dog for November '23
  • Exceeded Appointment Held Quota: 275% (22 new system opportunities)
  • Surpassed Conversation/At Bat Target: 182% (91 prospect conversations)
  • Facilitated weekly Collab meetings with all BDRs
  • Conducted bi-weekly Strategy and Role Play meetings
  • Represented ECI at two tradeshows (Fabtech & Westech)

Senior Project Manager

California Paver Pros
05.2020 - 12.2022
  • Managed the sales pipeline from lead cultivation to project completion
  • Designed and sold custom projects for residential and commercial clients
  • Acted as a liaison between customers and installation teams, leading to significant upsell opportunities
  • Awarded 'Most Change Orders Sold' and 'Project Manager of the Year' in 2021
  • Oversaw project execution, ensuring proper material and quantity delivery amid supply chain challenges
  • Dedicated to customer satisfaction, building a book of business with repeat and referenceable clients
  • Maintained high performance levels to achieve personal goals and meet performance expectations

Bar Manager

The Park/The Mix
09.2005 - 10.2021
  • Oversaw hiring and training of all team members
  • Conducted accurate inventory assessments at multiple venues, fostering vendor relationships for maximum returns
  • Maintained professional relationships with guests, ensuring high levels of customer satisfaction and return business

Education

Bachelor's Degree - Communication

The University of Sacramento
Sacramento, CA
01.2010

Skills

  • Client Relationship Management
  • Leadership
  • Client Service
  • Product Development
  • Strategic Selling
  • Conflict Resolution
  • Planning
  • Contract Negotiation
  • Direct Sales
  • Customer relationship management
  • Cloud solutions
  • Lead qualification
  • Project management
  • Communication skills
  • Team collaboration
  • Revenue growth

Websites

Affiliations

  • Dog Lover
  • Avid Outdoorsman
  • Gym enthusiast
  • Love Sci-Fi and Fantasy

Timeline

Account Manager

ECI Software Solutions
01.2024 - Current

Sales Development Representative

ECI Software Solutions
01.2023 - 01.2024

Senior Project Manager

California Paver Pros
05.2020 - 12.2022

Bar Manager

The Park/The Mix
09.2005 - 10.2021

Bachelor's Degree - Communication

The University of Sacramento

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Adam Riggins