Hi, I’m
Adam Paul
Stouffville,ON
Summary
Energetic, results-oriented professional with a comprehensive career showcasing achievement in operations, leadership and team building. Goal-oriented team leader who excels by streamlining processes, developing strategies, and maximizing employee potential. Critical thinker and astute problem solver who leverages effective communication, interpersonal, and relationship-building skills to drive efficiency and deliver first-rate solutions that exceed expectations.
Overview
22
years of professional experience
4
years of post-secondary education
3
Certifications
Work History
Dufferin Concrete, A Division Of CRH CanadaToronto, ON
Distribution Supervisor
08.2016 - 01.2023
Job overview
- Demonstrated strong leadership skills by effectively guiding and motivating a team of 25 employees responsible for handling 1000 inbound calls daily and 900,000 m3 of concrete deliveries each year.
- Participated on Divisional and National Performance Improvement Teams in order to share best practices across Ontario and U.S.
- Effectively managed budgets, resources, and inventory levels, optimizing cost-efficiency without compromising service quality or customer satisfaction.
- Attended monthly sales and operations meetings, and built strong relationships with customers to promote efficient service and long term business growth.
- Achieved 100% of distribution financial capture targets in each of the past 3 years, resulting in production cost savings of over $2 million.
Dufferin Concrete, A Division Of CRH CanadaToronto, ON
Distribution Scheduler
01.2013 - 08.2016
Job overview
- Demonstrated exceptional organizational skills in overseeing scheduling, logistics and delivery of 225 trucks daily.
- Ensured timely and accurate scheduling of approx 6000 m3 (approx 800 deliveries) of concrete daily during peak season.
- Optimized advanced scheduling software to efficiently allocate resources, track truck availability, and prioritize deliveries based on customer demands, project deadlines, and while adhering to
all CBA requirements. - Demonstrated exceptional time management and prioritization skills, effectively handling multiple tasks and deadlines in a fast-paced and dynamic work environment.
Dufferin Concrete, A Division Of CRH CanadaToronto, ON
Dispatcher / Customer Service Representative
10.2011 - 01.2013
Job overview
- Served as Customer Service Representative handling 100+ incoming calls daily, addressing inquiries, and providing accurate information regarding concrete products, delivery schedules, and pricing.
- Served on a team of dispatchers responsible for 225 truck drivers, 10 production plants, and coordinating approx 800 deliveries each day across the GTA during peak season.
- Demonstrated excellent communication skills by effectively resolving delivery issues, driver complaints, and health and safety incidents and accidents.
Angus Glen Golf ClubMarkham, ON
Hospitality Supervisor
06.2001 - 09.2011
Job overview
- Supervised a team of hospitality staff at Angus Glen Golf Course, known internationally for unparalleled service while hosting the PGA Canadian Open (2002/2007), the LPGA Canadian Open (2001) and Pan Am Games (2015).
- Successfully managed all food and beverage requirements for the PGA professionals locker rooms during 2002 and 2007 PGA Canadian Open.
- Successfully executed various events, including weddings, corporate functions, specialty brunches and golf tournaments.
- Conducted annual job fairs and participated in interviewing, hiring, training and onboarding activities for new employees
Education
York UniversityToronto, ON
Bachelor of Arts Sociology
09.2004 - 06.2008
Skills
Leadershipundefined
Certification
2017 - Leadership Skills For Supervisors and Frontline Managers - Schulich School of Business Executive Education Centre
Timeline
Distribution Supervisor
Dufferin Concrete, A Division Of CRH Canada
08.2016 - 01.2023
Distribution Scheduler
Dufferin Concrete, A Division Of CRH Canada
01.2013 - 08.2016
Dispatcher / Customer Service Representative
Dufferin Concrete, A Division Of CRH Canada
10.2011 - 01.2013
York University
Bachelor of Arts Sociology
09.2004 - 06.2008
Hospitality Supervisor
Angus Glen Golf Club
06.2001 - 09.2011
2017 - Leadership Skills For Supervisors and Frontline Managers - Schulich School of Business Executive Education Centre
2019 - Frontline Leadership Program - CRH Canada
2020 - Customer Centricity - CRH Canada
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