ADAM MURPHY
Toronto,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Reliable and competent self-starter with particular experience in sales, client management, and data analysis looking for a sales position with the prospects of promotion.
Overview
4
4
years of professional experience
Work History
Laborer
Southern Cross Plumbing
03.2023 - 06.2023
- Worked alongside team to accomplish work goals according to schedule.
- Understood and followed verbal and written instructions to complete work correctly.
- Maintained organized and clean work areas at all times on job sites.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Prepared job sites by removing debris and setting up materials and tools.
- Organized materials, tools, and equipment to supply team members.
- Identified and reported hazards on job sites to prevent accidents and injuries.
- Used variety of hand and power tools to complete tasks.
- Cleaned and maintained tools, equipment and worksites.
- Provided labor support to Plumbers.
Urgent Safety Responder(CSR)
Uber
11.2021 - 12.2022
- Challenging role dealing with serious complaints, emergency situations and criminal actions by and/or against Uber drivers
- Time management, attention to detail and calm demeanor essential to this role
- Required investigation into serious incidents, liaising and taking information from parties involved to include law enforcement and emergency responders, filing incident reports and communicating actions and sanctions as appropriate
- Promoted within first 6 months of employment
Customer Care Executive
THREE
03.2019 - 12.2021
- Sales and customer care role for mobile phone service provider
- Involved dealing with customer issues and securing new business and contract renewals
- Achieved monthly targets and received sales target bonuses
- Trained new employees as required.
- Communicated with customers to identify needs and expectations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction and retention.
- Offered each client superior personalized service and polite support to boost sales and customer satisfaction.
Sports Data Analyst
Stats Perform
03.2020 - 11.2021
- Real time data collection role for stats service provider to professional sports teams
- Speed, accuracy, and attention to detail essential to this role
- Required reporting and data assessments for use by sports teams
- ACHIEVEMENTS HIGHLIGHTS
- Regularly exceeded monthly speed, accuracy and competency targets and assisted with the training of new employees.
- Delivered authoritative sports coverage with careful attention to game facts, stats and patterns.
Education
Bachelor of Science - Biochemistry And Molecular Biology
Limerick Institute of Technology
Limerick, Ireland05.2018
High School Diploma -
St. Munchin's College
Limerick, Ireland06.2016
Skills
- Teamwork; able to work independently or within team environments with effective communication, creativity, critical thinking and listening skills Reputation for being a task-oriented individual in completing both school and work projects
- Proficient in Microsoft Word, Excel, SharePoint and PowerPoint
- Complaint Resolution
- Product and Service Knowledge
- Customer Inquiries
- Customer Relations
- Communication and Flexibility; excellent written and verbal communication skills Strong at absorbing, sharing and understanding information presented Works with enthusiasm, reliability, and punctuality Dynamic and adaptable to multiple situations and challenges
- High-Volume Environments; extremely comfortable with high speed, high stress work loads
- Issue Identification
Timeline
Laborer
Southern Cross Plumbing
03.2023 - 06.2023
Urgent Safety Responder(CSR)
Uber
11.2021 - 12.2022
Sports Data Analyst
Stats Perform
03.2020 - 11.2021
Customer Care Executive
THREE
03.2019 - 12.2021
Bachelor of Science - Biochemistry And Molecular Biology
Limerick Institute of Technology
High School Diploma -
St. Munchin's College
Similar Profiles
Daniel TuihaanganaDaniel Tuihaangana
APPRENTICE PLUMBER, at Fyfe Plumbing & Roofing LtdAPPRENTICE PLUMBER, at Fyfe Plumbing & Roofing Ltd
Richelle RedmondRichelle Redmond
Pre Admission Receptionist at Southern Cross North HarbourPre Admission Receptionist at Southern Cross North Harbour
Sandra HawkinsSandra Hawkins
Mover at Southern Cross MovingMover at Southern Cross Moving