ADAM MIRANDA
North York
Summary
More than 5 years of experience in busy hotel settings, knowledgeable Guest Service Representative driven and dedicated to delivering exemplary service. Focus on meeting performance objectives and helping team members. Honed skills as a skilled multi-tasker. Expertise lies in providing top-notch customer service while maintaining a high level of professionalism.
Overview
6
6
years of professional experience
Work History
Guest Service Agent
Chelsea Hotel Toronto
08.2022 - 02.2025
- Process an average of 400+ check-ins daily, securing various payment methods and organize reservations for seamless guest experiences
- Coordinate calls between departments facilitating guest requests, inquiries, and complaints
- Organize billings, payouts, and deposits with a balance of $2000 cash float and provide currency exchange services to hotel guests
Front Desk Clerk
Sheraton Gateway Hotel
11.2021 - 08.2022
- Proactively arranged and prepared an average of 50+ daily reservations in advance for distressed passengers which lessen their time for check in by 50%
- Managed room assignments for air crew members in accordance with their airline’s contract, prepared keys, and set up their wake-up calls on PMS
- Coordinated with the housekeeping team to make sure assigned rooms are ready for VIPs and regular guests before check in time
Bistro Server
Courtyard by Marriott Toronto Downtown
09.2018 - 11.2021
- Processed guest payments through point of sales system (MICROS) and maintain an accurate cash drawer of $200+ credit card and cash transactions per day
- Recognized as the 'Catch of the Month Choose Your Attitude Champion' (2019) by employees from different departments
- Established rapport with guests delivering personalized service elevating overall guest experience
Education
High School Diploma -
Northview Heights Secondary School
06-2014
Skills
- Guest communication
- Listening skills
- Writing and verbal communication
- Check-in and Check-out procedures
- Complaint handling
- Data entry proficiency
- Cash management
- Information confidentiality
- Customer rapport
- Proficient in Opera PMS
Languages
English
Full Professional
Tagalog
Full Professional
Spanish
Limited Working
Japanese
Elementary
Interests
- Avid Reader
- Cooking
- Food Tourism
- Travel
- Hiking
Timeline
Guest Service Agent
Chelsea Hotel Toronto
08.2022 - 02.2025
Front Desk Clerk
Sheraton Gateway Hotel
11.2021 - 08.2022
Bistro Server
Courtyard by Marriott Toronto Downtown
09.2018 - 11.2021
High School Diploma -
Northview Heights Secondary School
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