ADAM MIRANDA
North York
Summary
More than 5 years of experience in busy hotel settings, knowledgeable Guest Service Representative driven and dedicated to delivering exemplary service. Focus on meeting performance objectives and helping team members. Honed skills as a skilled multi-tasker. Expertise lies in providing top-notch customer service while maintaining a high level of professionalism.
Overview
6
6
years of professional experience
Work History
Guest Service Agent
Chelsea Hotel Toronto
Toronto, Canada
08.2022 - 02.2025
- Process an average of 400+ check-ins daily, securing various payment methods and organize reservations for seamless guest experiences
- Coordinate calls between departments facilitating guest requests, inquiries, and complaints
- Organize billings, payouts, and deposits with a balance of $2000 cash float and provide currency exchange services to hotel guests
Front Desk Clerk
Sheraton Gateway Hotel
Toronto, Canada
11.2021 - 08.2022
- Proactively arranged and prepared an average of 50+ daily reservations in advance for distressed passengers which lessen their time for check in by 50%
- Managed room assignments for air crew members in accordance with their airline’s contract, prepared keys, and set up their wake-up calls on PMS
- Coordinated with the housekeeping team to make sure assigned rooms are ready for VIPs and regular guests before check in time
Bistro Server
Courtyard by Marriott Toronto Downtown
Toronto, Canada
09.2018 - 11.2021
- Processed guest payments through point of sales system (MICROS) and maintain an accurate cash drawer of $200+ credit card and cash transactions per day
- Recognized as the 'Catch of the Month Choose Your Attitude Champion' (2019) by employees from different departments
- Established rapport with guests delivering personalized service elevating overall guest experience
Education
High School Diploma -
Northview Heights Secondary School
06-2014
Skills
- Guest communication
- Listening skills
- Writing and verbal communication
- Check-in and Check-out procedures
- Complaint handling
- Data entry proficiency
- Cash management
- Information confidentiality
- Customer rapport
- Proficient in Opera PMS
Languages
English
Full Professional
Tagalog
Full Professional
Spanish
Limited Working
Japanese
Elementary
Interests
- Avid Reader
- Cooking
- Food Tourism
- Travel
- Hiking
Timeline
Guest Service Agent
Chelsea Hotel Toronto
08.2022 - 02.2025
Front Desk Clerk
Sheraton Gateway Hotel
11.2021 - 08.2022
Bistro Server
Courtyard by Marriott Toronto Downtown
09.2018 - 11.2021
High School Diploma -
Northview Heights Secondary School