Adam Milks
Greater Sudbury,ON
Summary
Dynamic Operations CSR at Dragonfly/Intelcom with a proven track record in customer complaint resolution and enhancing order fulfillment accuracy. Leveraged CRM software to streamline processes, achieving timely dispatch of orders while fostering a customer-focused environment. Recognized for optimizing inventory management and training new employees to boost team efficiency.
Overview
22
22
years of professional experience
Work History
Operations CSR
Dragonfly /Intelcom
02.2021 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Supported customer satisfaction efforts through prompt resolution of delivery issues.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Participated in continuous improvement initiatives to streamline workflows and optimize productivity levels.
- Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
Holiday Casual
Canada Post
11.2020 - 02.2021
- Consistently lifted materials weighing as much as 50 pounds.
- Assembled pallets and crates for secure transportation of materials.
- Assisted in receiving, stocking and distribution of merchandise.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
Customer Service Supervisor
Teletech
09.2005 - 04.2013
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Created customer support strategies to increase customer retention.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Excellent communication skills, both verbal and written.
Warehouse Worker
Canadian Tire
04.2003 - 09.2003
- Reduced order processing times with meticulous attention to order picking and packaging.
- Enhanced order fulfillment accuracy, double-checking each order against its picking list.
- Increased accuracy of inventory records through meticulous documentation and regular audits.
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Enhanced warehouse efficiency by organizing inventory in logical manner, facilitating quicker retrieval times.
Education
High School Diploma -
Sudbury Secondary
Greater Sudbury, ON06-1999
Skills
- Call center experience
- Time management
- Adaptability and flexibility
- Customer focus
- Data entry
- Complaint resolution
- Staff training
- Prioritization
Timeline
Operations CSR
Dragonfly /Intelcom
02.2021 - Current
Holiday Casual
Canada Post
11.2020 - 02.2021
Customer Service Supervisor
Teletech
09.2005 - 04.2013
Warehouse Worker
Canadian Tire
04.2003 - 09.2003
High School Diploma -
Sudbury Secondary
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