Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Adam McAuley

Westmount,QC

Summary

Driven Customer Success Manager with proven record in enhancing customer experience and fostering strong relationships. Skilled in leveraging CRM tools to manage accounts, forecast growth, and track customer interactions. Demonstrated ability to lead cross-functional teams toward achieving key performance objectives while maintaining high levels of customer satisfaction. Proven success in implementing strategies that improve client retention rates and promote substantial business growth.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Success Manager

Trellis
Ottawa, Canada
02.2024 - Current
  • Manage 20+ enterprise accounts, delivering profitable year-over-year growth across Amazon and Walmart marketplaces.
  • Onboarded 40+ brands with 90% retention rate and high SaaS platform adoption.
  • Train clients in self-service usage while managing fully serviced accounts.
  • Partnered with product team to shape features, boosting client adoption.
  • Mentored junior CSMs and improved client management processes.

Business Development Representative

Trellis
Ottawa, Canada
06.2023 - 02.2024
  • Made 100+ cold calls/day, booking 8+ demos/month and exceeding quota.
  • Represented Trellis at two national conferences, generating pipeline and closing new brand partnerships.
  • Promoted to CSM for proactive client support and revenue impact.

Sales Associate

Telus
Montreal, Canada
07.2021 - 06.2023
  • Exceeded monthly sales targets through consultative selling of telecom and home services.
  • Built and maintained client relationships to drive repeat business.

Education

BFA - Film Studies

Concordia University
Montreal
12.2022

DEC - Social Sciences

Champlain College
Lennoxville
05.2018

Skills

  • SaaS sales and adoption
  • Pipeline generation
  • Account management
  • Amazon Ads Console and DSP
  • Walmart Connect
  • SEO and PPC optimization
  • HubSpot CRM and Google Workspace
  • Team collaboration and communication
  • Client training and mentorship
  • Customer relationship management
  • Enterprise account management
  • Product feature enhancement
  • Time management
  • Revenue growth and business development

Certification

  • Amazon Ads Advanced Retail Certification, 2025
  • Walmart Connect DSP Certification, 2025
  • Amazon Ads Retail Certification, 2025

Languages

English
Native/ Bilingual
French
Native/ Bilingual
Spanish
Limited

Timeline

Customer Success Manager

Trellis
02.2024 - Current

Business Development Representative

Trellis
06.2023 - 02.2024

Sales Associate

Telus
07.2021 - 06.2023

BFA - Film Studies

Concordia University

DEC - Social Sciences

Champlain College

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Adam McAuley