Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Hi, I’m
Adam Kostas
Grand Prairie,TX
Summary
Overview
8
years of professional experience
Work History
Daniel McIntyre / St. Matthews Community Association (DMSMCA)
Greening & Environment Coordinator
2022.04 - 2024.04 (2 years)
Job overview
- Coordinated and managed numerous community-service initiatives including Community Gardens Programming, Yard Works, Snowbank, Good Food Bag, and DMSMCA Community Chess Club.
- Supervised 3 green team members and provided constructive feedback, resulting in higher morale and increased employee retention
- Detailed program operations and participant activities with comprehensive recordkeeping.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Used coordination and planning skills to achieve results according to schedule.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Oversaw technical, operational, clerical, and customer service support activities.
- Demonstrated administrative and cash handling experience by creating, writing, and overseeing Greening/Environment community small grants of up to $5000 per grant.
DoorDash And SkipTheDishes
Delivery Driver
2018.11 - 2022.09 (3 years & 10 months)
Job overview
- Established lasting relationships with customers by delivering packages on time, interacting professionally and responding promptly to questions.
- Reported customer questions, issues and complaints to management.
- Tracked delivery information, mileage and fuel use while on shift.
- Drove safely at all times to avoid accidents and harm.
- Maintained clean and orderly appearance while on shift.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
KW-PC Cell Phone Repair
Lead Customer Service Representative
2016.05 - 2018.12 (2 years & 7 months)
Job overview
- Welcomed, greeted, and assisted guests in high-traffic store, generating $1000 of dollars in business
- Planned schedules and workflows based on expected customer demands
- Recommended products to customers and suggested other options if preferred product was unavailable.
- Engaged clients in person and over phone to answer questions and address complaints.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Entered customer information into customized computer system with RepairShopr to document and organize client records.
- Exhibited high energy and professionalism when dealing with all levels of clients and staff.
- Communicated professionally with colleagues, freelancers, and clients.
Education
Seneca College of Applied Arts And Technology King City, ON
College Diploma from Social Service Worker
06.2013
University Overview
- Graduated with Honors
Skills
- Perseverance and Motivation
- Confidence
- Ability to work well under pressure which includes effective time management, and organizational skills
- Exceptional Written and Verbal Communication Skills
- Dependable and Responsible
- Attention to Detail
- Local and Long Distance Driving
- Attentive and Observant
- Documentation and Recordkeeping
- Computer Proficiency and Microsoft Office
- Work Well Independently
- Exceptional customer service
Timeline
Greening & Environment Coordinator
Daniel McIntyre / St. Matthews Community Association (DMSMCA)
2022.04 - 2024.04 (2 years)
Delivery Driver
DoorDash And SkipTheDishes
2018.11 - 2022.09 (3 years & 10 months)
Lead Customer Service Representative
KW-PC Cell Phone Repair
2016.05 - 2018.12 (2 years & 7 months)
Seneca College of Applied Arts And Technology
College Diploma from Social Service Worker
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