Adam Kain
Burlington,ON
Summary
Highly motivated individual with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
2
2
years of professional experience
Work History
Sales Associate
LCBO
Burlington, ON
06.2020 - 09.2021
- Consistently established customer service under high pressure, incurring 4.5 points or higher on all customer response satisfaction surveys
- Efficiently multi-tasked all aspects of store needs such as operating cash, stocking shelves and beverage selection with minimal to no supervision required
Cashier
Shoppers Drug Mart
Burlington, ON
10.2018 - 07.2019
- Implemented up-selling strategies such as recommending accessories and complementary purchases which in turn increased tech sales by 10% during our stores final quarter
- Utilized strong verbal skills by confidently interacting with elderly and non-english speaking members of the community subsequently creating a diverse and friendly customer experience
Sales Associate
Toys R Us
Burlington, ON
09.2017 - 12.2017
- Created a comfortable and professional work environment as a team leader overseeing 5 employees in the electronics department
- Significant attention to detail in conducting product assessments during store returns
- Achieved the highest percentage of Buyer Protection Plan accumulation for an employee through excellent implementation of customer engagement and sales techniques
Education
BBA - Markett, French Studies
McMaster University
Hamilton, ON04.2024
Skills
- Over 4 years of experience in customer service
- Refined conversational skills from years of customer compliance
- Fluent French speaking capability with intermediate writing competency
- Over 2 years of handling new employee training and onboarding assistance
- Certified completion of 2 Udemy Microsoft Excel training courses (Intermediate,Advanced)
Timeline
Sales Associate
LCBO
06.2020 - 09.2021
Cashier
Shoppers Drug Mart
10.2018 - 07.2019
Sales Associate
Toys R Us
09.2017 - 12.2017
BBA - Markett, French Studies
McMaster University