Adam Johnisee
IT Professional/Engineer
San Francisco
Summary
Building PC's for over 2 decades, back when all of us had to solder on RAM chips to the PCB. Over a decade of technical escalations, five years field technician experience, 3 years system administrator as well as a combined four years Managing ITCS.
Started my first civilian role at Google & continued onward to expand those skills gained through education offered by; US Army Leadership Academy, G.I. Bill, as well as employment education offered from working at Google, ASUS, Adobe, & Tesla. During the last year at Adobe underwent training for an upcoming manager position as a ITCS Team Lead. Later further improved those managerial skills in practice at Wine.com before moving onto Tesla to help create a new role for 'R&D IT' creating documentation & business flows for a new IT department dedicated to Engineers.
Overview
20
20
years of professional experience
Work History
IT Engineer
LiveRamp
11.2021 - Current
- Executive support
- Performed root-cause analysis of recurring issues, developing targeted solutions to prevent future occurrences.
- Provided secondary training to personnel struggling with technological tools and systems.
- Provided 2nd and 3rd level technical support and troubleshooting to internal clients.
- Managed uses access in WorkSpace One, JAMF, OKTA, Google Workspace and configured user profiles during the Habu acquisition.
- Managed IT projects from inception to completion, ensuring on-time delivery within budget constraints.
- Conducted training sessions for end-users on new software applications to promote efficient adoption of technology tools.
IT for R&D
Tesla
10.2020 - 10.2021
- Tester for 'Infotainment Lab', testing RTX cards versus in house made GPU's
- Creating, testing, debugging, troubleshooting, & publishing new testing builds for the Engineering org.
- Creating & maintaining custom operating systems needed for cycles of testing, as well as confluence pages associated with them
- Managing tickets and workload for IT Engineering Operations as whole though Jira priority tasking
- KB creator. After IT Engineering Operations was solidified, worked tirelessly to make documentation in confluence
- Coordination with multiple teams on across multiple epics to properly address & resolve their development concerns
- Lead scrums to make sure teams I'm working closely with are kept up to date with development stages in agile format
- Read & interpreted blueprints, technical drawings, schematics and computer-generated reports.
ITCS Manager
Wine.com
09.2018 - 08.2020
- Managed a team of individuals that were third party, while developing in house solutions.
- Migrated phone systems successfully from MiTel to Microsoft Teams & Zendesk for customer service.
- Successfully rolled out new printer upgrades nationwide dramatically improving printing speed, reporting ability, functionality, & even gained the ability for the manufacturer to remote into the printer which saved wine.com millions by reducing the amount of time needed to resolve a printer issue during COVID-19 skyrocketing sales.
- Developed team communications & information for company 'all hands' meetings.
- Migrated company into windows 10 from 7, & started support for Apple laptops using Addigy.
- Successfully moved company from domained devices to domainless using InTune & Addigy.
- Created new ticketing system via Azure DevOps, as well as the supplemental KB documentation for the company to use internally.
- Global admin in Azure & Atlassian responsible for development, & granting access.
- Automated a process that uses Microsoft Flow for on-boarding new hires into Azure Active Directory, as well as offboarding.
- Admin for SharePoint's company wide.
- Reviewed & analyzed Azure security logs to determine and alleviate external threats.
- Developed testing procedures & documentation for a new warehouse management system along with the hardware changes company wide.
- Used RDP & VDI as tools for monitoring, modifying, & QA testing internal services/applications.
- Consolidated user access company wide to SSO (SAML) through nested groups in Azure Active Directory.
- Edit & create GPO's for use on the Domain controller
ITCS Technician (Team Lead)
Adobe
09.2015 - 07.2018
- Triage incoming IT issues, onboarding & offboarding, & overseeing the day-to-day operations of Adobe's Tech Cafe.
- Ordering & maintaining inventory for San Jose, San Francisco, & Emeryville locations.
- Monitoring SLA for all Tech Cafe queues, to keep our team inline with our CTO's yearly SLA goals, which are reviewed at each weekly meeting.
- Mobility liaison in charge collaborating with the mobility team at HQ developing new processes, & tailoring them to each site's unique needs.
- Spearheaded development of Tech Cafe into Tech Cafe 2.0 modeled after Google's Tech Stop.
- As a member of the leadership team streamlined ITO (IT Orientation), train new techs & team leads for our department.
- In house ITCS technician, used CRM to manage tickets for appointments and walk up visits.
- Performed daily desk-side & help desk support, while studying the required Adobe management course to be qualified for team leader.
- Resolved technical problems, improved operations & provided exceptional client support.
- Monthly updates using Virtual Desktop Interface to manager & maintain JAMF & WDS servers
- Used RDP & Enterprise Connect for remote access control to help remote end users.
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
Google Community Specialist
Google
04.2015 - 08.2015
- Creating & logging reported issues & user feedback.
- Filed bugs on a 'Trix' (live document) to share for internal collaboration, & trained new employees.
- Support agent working on the initial AI face scan issue. Resolved technical problems, improved operations & provided exceptional client support.
- Troubleshooted users issues for Google Products Forum (Docs/Drive) on OSX & Windows OS; reporting bugs after replication, creating 'Trix' for reporting issues, & most common user feedback for internal collaboration with the team.
- Special Project for Google I/O Working on OSX filtering live Twitter feeds for technical questions during Google I/O presentation, responding to technical queue of questions.
- Devoted special emphasis to punctuality & worked to maintain outstanding attendance record, consistently arriving at work ready to start immediately.
Escalations Specialist
ASUS Computers International
04.2014 - 04.2015
- Attorney General, Office of Consumer Protection, Better Business Bureau, Department of Consumer Affairs, & Department of Justice case manager.
- Tier III customer service/technical escalation agent. CRM proficient in eService & CMS, QA testing of software & hardware
- Created an internal Gmail account for organizing all escalation cases; managed using Google apps: Drive, Youtube, Sheets, Forms, & Docs.
- Video creation of problem duplication for social media issues. OSX & Windows OS Enterprise experienced.
- Responsible for technical management over all OPGB products for social media.ROG forum moderator.
- Social media escalation cases: Twitter, Facebook, NewEgg, TigerDirect, BestBuy, Walmart, XDA, ROG Forums, & Amazon. Wrote social media content to increase engagement with customers.
Tier III Hardware Technician
Google
03.2013 - 03.2014
- SalesForce CRM, gCases, & PYics proficient.
- Tier III tech support for all, hardware & android OS.
- Overflow call center agent during holidays as tier III for escalations.
- Google apps proficient: Docs, Sheets, Forms & Drive.
- Reported bugs as they were confirmed after replication.
- My role changed due to good performance to shipping escalations, & trouble cases which is part of the system processes improvement team.
- Accomplishments: 3 months of 95% or higher QA.
- Added knowledge to Google Play KB, & suggested the idea to have a PYics/SalesForce widget in gCases which was eventually developed.
Land Combat Missile Systems Repairer
US Army
03.2007 - 01.2010
- The Land Combat Electronic Missile System Repairer supervises or performs field & sustainment level maintenance on the (TOW2 ATGM) M-220 Tube-launched, Optically tracked, Wire-guided anti-tank missile system, Improved Target Acquisition System, Javelin systems & the Bradley Fighting Vehicle TOW2 Subsystem (T2SS).
- Perform quality control measures. Inspect, test, & adjust components to specific tolerances.
- Determine shortcomings & malfunctions in electronic, electrical, mechanical, pneumatic, optical, & electromechanical assemblies, sub-assemblies, modules & circuit elements, with common and system special design test equipment.
- Repair unserviceable items by removing & replacing defective components & parts.
- Repair unserviceable optical & infrared components by aligning, adjusting, removing & replacing defective modules & assemblies.
- Determine serviceability & disposition of defective assemblies, subassemblies, & parts.
- Perform maintenance adjustments & repairs on job related tools & equipment.
- Prepare maintenance & supply forms & reports.
- Serve on inspection & maintenance teams. Closely working with Raytheon contractors.
- Squad Leader of Delta Squad, Delta Troop, 1/73 Airborne Recon Regiment; Attached to 1-501st Airborne Infantry Regiment, 82nd Airborne.
IT Specialist
Institute Of Shipboard Education
04.2004 - 09.2004
- Mapped network drives for Students to access ship wide intranet & internet.
- Providing technical expertise & troubleshooting their issues.
- Configured hardware, devices and software to set up work stations for students.
- Patched software and installed new versions to eliminate security problems and protect data
Education
40 Course Hours - Network Communications Management
DeVry University
San Jose, CA 07.2012 - 2013.08
68 Course Hours - Electronic Engineering Technologies in Renewable E
DeVry University
Fremont 07.2010 - 2011.08
Associate of Applied Science - Medical
82nd Airborne 1BCT Academy
Fort Bragg, NC 05.2007 - 2008.10
Associate of Applied Science - Electronic Engineering, With Minor in Ordnance
Holger Toftoy Academy
Red Stone Arsenal Base, AL 03.2007 - 2007.09
High School Diploma -
Placer High School
Auburn, CA 08.2002 - 2006.06
Skills
- Powershell, VB Script, PowerAutomate (Microsoft Flow)
Project Management, Producer of All Hands Meetings
Slack, Teams, Zoom, MiTel, Jabber, MatterMost
High attention to detail (Military)
InTune, Addigy, Airwatch MDM, JAMF, SCCM
SAML, SSO, OKTA, Duo, MS Authenticator
Jira, Jira Cloud admin, Confluence, Jira Service Desk, Office 365 Suite Admin, Azure Active Directory
Mentally Flexible, Empathetic, Compassionate, & Communicative
Timeline
IT Engineer
LiveRamp
11.2021 - Current
IT for R&D
Tesla
10.2020 - 10.2021
ITCS Manager
Wine.com
09.2018 - 08.2020
ITCS Technician (Team Lead)
Adobe
09.2015 - 07.2018
Google Community Specialist
Google
04.2015 - 08.2015
Escalations Specialist
ASUS Computers International
04.2014 - 04.2015
Tier III Hardware Technician
Google
03.2013 - 03.2014
40 Course Hours - Network Communications Management
DeVry University
07.2012 - 2013.08
68 Course Hours - Electronic Engineering Technologies in Renewable E
DeVry University
07.2010 - 2011.08
Associate of Applied Science - Medical
82nd Airborne 1BCT Academy
05.2007 - 2008.10
Land Combat Missile Systems Repairer
US Army
03.2007 - 01.2010
Associate of Applied Science - Electronic Engineering, With Minor in Ordnance
Holger Toftoy Academy
03.2007 - 2007.09
IT Specialist
Institute Of Shipboard Education
04.2004 - 09.2004
High School Diploma -
Placer High School
08.2002 - 2006.06
Similar Profiles
HERIN MODIHERIN MODI
Data Scientist, Advisory Services at LiveRampData Scientist, Advisory Services at LiveRamp
Adam JohniseeAdam Johnisee
IT Engineer at LiveRampIT Engineer at LiveRamp
Bryan KingsburyBryan Kingsbury
Executive Account Director at LiveRampExecutive Account Director at LiveRamp
M. Sean SilverM. Sean Silver
Tour Guide at Dylan's ToursTour Guide at Dylan's Tours
Paris TaylorParis Taylor
Product Director at Plume ClinicProduct Director at Plume Clinic