Adam Ibrahim
Ottawa,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Government Of Canada
09.2022 - 03.2024
- Handled client inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Followed up with clients to verify optimal client satisfaction following support engagement and problem resolution.
Administrative Assistant
Accenture
01.2021 - 08.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Education
Bachelor of Arts - Economic Studies
Carleton University
Ottawa, ON12.2021
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Conflict Resolution
- Microsoft Excel
- Call Management
- Product Knowledge
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Government Of Canada
09.2022 - 03.2024
Administrative Assistant
Accenture
01.2021 - 08.2022
Bachelor of Arts - Economic Studies
Carleton University
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