Adam Hyder

• Built and maintained relationships with new and existing clients while providing high level of expertise.
• Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
• Conduct financial and ratio analysis to evaluate client performance and provide strategic insights for enhancing relationship value.
• Researched and identified potential new markets and business opportunities

• Achieved a 90.5% Net Promoter Score and 126% of sales volume.
• Supervised team of 9+ branch employees and made recommendations regarding performance evaluations.
• Ensured branch operational effectiveness, risk mitigation, and maximized team performance.
• Coached staff on effective client engagement for first-contact resolutions.
• Collaborated with experts in financial planning, home equity finance, and business banking to deliver customized client solutions.

• Coached and mentored a branch of 12 consisting of Client Advisors, Banking Advisors, and Financial Advisors and an Assistant Manager.
• Conducted regular meetings and performance reviews, achieving a 95% goal completion rate among team members.
• Managed emergency situations, including handling aggressive individuals and mitigating risks from break-ins and flooding.
• Streamlined HR processes, successfully on boarding and training 20+ staff members and overseeing internal transfers and terminations.
• Investigate and interview potential fraudsters, review fraud case files, decide whether to involve police and/or terminate client relationships

Led a team of 6, driving collaboration and efficiency.

• Managed branch budget, achieving a 12% reduction in operating costs
• Directed a successful rebranding initiative, enhancing visibility and recognition.

• Contacted prospective clients to generate new loans, deposits, and business to achieve company production goals.
• Recipient of two RBC NWO Exceptional Excellence Awards (January, March 2019).
• Served as a branch and community champion for digital enablement and multichannel usage.
• Resolved customer issues and complaints quickly and effectively, resulting in a significant improvement in client retention