Adam Hyatt
Kelowna
Summary
Security Communications Coordinator at the University of British Columbia, well versed at crisis management and internal communications. Leveraged critical thinking and active listening to enhance emergency response efficiency, ensuring timely dispatch of services. Recognized for adapting to emergencies and creating a plan to assist and direct security and/or first responders.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Security Communications Coordinator
University of British Columbia
01.2019 - Current
- Assisted with Fleet decommissioning, purchasing suggestions and maintenance.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Answered calls from automatic routing system and took basic information from callers.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
Security Officer
Securiguard Services
10.2015 - 01.2019
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Provided compassionate care to patients experiencing trauma or emotional distress, fostering a sense of comfort during crisis situations.
- Evaluated patients'' vital signs and monitored their condition until released to a higher level of care.
- Collaborated with law enforcement and fire department personnel to establish safe and efficient emergency scenes.
- Contributed to overall community safety by responding swiftly to various types of emergencies such as motor vehicle accidents, medical crises, and natural disasters.
Security Coordinator
Group 4 Security
07.2011 - 06.2015
- Managed access control systems, ensuring only authorized individuals gained entry into secured areas.
- Ensured compliance with safety regulations by conducting regular audits and addressing any identified issues.
- Responded swiftly to alarms or disturbances within the facility, assessing situations accurately before taking decisive action.
- Reduced incidents of theft by conducting thorough risk assessments and deploying appropriate countermeasures.
- Evaluated employee performance within the security team regularly, offering constructive feedback and opportunities for professional growth when warranted.
- Supervised and provided day-to-day support to security staff, issuing guidance on management of security situations as they arose.
Education
Investigation And Protection Services
Loyalist College of Applied Arts And Technology
Belleville, ON06-2011
Skills
- Internal communications
- Community engagement
- Analytics reporting
- Active listening
- Critical thinking
- Computer skills
- Map reading skills
- Information intake
- Prioritizing situations
Languages
English
Native or Bilingual
Certification
- Licensed Security Guard - Expires Oct 2027
- Restraint Training - Expires Oct 2027
- Basic First Aid Training - Expires Feb 2027
- Traffic Control Person - Expires Aug 2025
- Boiler Safety Awareness Training - Expires Mar 2026
- Refrigeration Safety Awareness Training - Expires Mar 2028
Timeline
Security Communications Coordinator
University of British Columbia
01.2019 - Current
Security Officer
Securiguard Services
10.2015 - 01.2019
Security Coordinator
Group 4 Security
07.2011 - 06.2015
Investigation And Protection Services
Loyalist College of Applied Arts And Technology
Similar Profiles
Ethan Porter-HughesEthan Porter-Hughes
Graduate Teaching Assistant at University Of British ColumbiaGraduate Teaching Assistant at University Of British Columbia
Pranjali Lal DasPranjali Lal Das
Undergraduate Teaching Assistant at University of British ColumbiaUndergraduate Teaching Assistant at University of British Columbia
Mohammad TiznobaikMohammad Tiznobaik
Lecturer at The University of British ColumbiaLecturer at The University of British Columbia
James KlattJames Klatt
Laborer at Evolve Earth WorksLaborer at Evolve Earth Works
JUDIE ANN PAGKALIWANGANJUDIE ANN PAGKALIWANGAN
Shift Supervisor at A&WShift Supervisor at A&W