ADAM HART

• Developed key operational initiatives to drive and maintain substantial business growth.
• Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
• Built productive relationships with industry partners and competitors to support strategic business objectives.
• Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
• Identified new revenue generation opportunities to maximize bottom-line profitability.
• Reviewed individual department performance and worked with leadership to improve processes, procedures, and practices.
• Established foundational processes for business operations.
• Directed market expansions to propel business forward, meet changing customer needs.
• Analyzed and tracked business metrics and made appropriate adjustments to meet supply and demand needs.
• Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
• Formulated and executed strategic initiatives to improve product offerings.
• Oversaw divisional marketing, advertising and new product development.
• Communicated business performance, forecasts and strategies to investors and shareholders.

• Developed key operational initiatives to drive and maintain substantial business growth.
• Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
• Built productive relationships with industry partners and competitors to support strategic business objectives.
• Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
• Identified new revenue generation opportunities to maximize bottom-line profitability.
• Established foundational processes for business operations.
• Reviewed individual department performance and worked with leadership to improve processes, procedures, and practices.
• Updated business processes, products and team makeups to generate more business opportunities and cater to audience needs.
• Negotiated with suppliers and delivery workers and ordered materials according to forecasted customer demand.
• Analyzed and tracked business metrics and made appropriate adjustments to meet supply and demand needs.
• Directed market expansions to propel business forward, meet changing customer needs.
• Engaged positively with staff and leadership colleagues, soliciting and encouraging feedback and collaborative spirit.
• Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
• Procured and coordinated new resources to achieve sales targets within optimal timeframes.
• Coached and guided senior managers to improve employee job satisfaction and achieve higher performance levels.
• Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
• Managed financial, operational and human resources to optimize business performance.
• Established and maintained strong relationships with customers, vendors and strategic partners.
• Represented organization at industry conferences and events.
• Formulated and executed strategic initiatives to improve product offerings.
• Developed innovative sales and marketing strategies to facilitate business expansion.
• Oversaw divisional marketing, advertising and new product development.
• Founded performance- and merit-based evaluation system to assess staff performance.

Responsible for developing and implementing various strategies to enhance the growth of residential, business, and partner channels and ensure adherence to short and long term company objectives.

• Collaborate with CEO in developing and driving organizational vision, operational strategy, and hiring needs
• Translate strategy into actionable goals for performance and growth, helping to implement organization-wide goals, performance management targets, and annual operations planning
• Responsible for overseeing day-to-day functionality of operations team and managing human resource functions such as hiring, training and performance reviews.
• Prepare departmental budgets, progress & sales reports and conduct in depth analysis of competitor strategies on an ongoing basis.
• Ensure compliance with federal, provincial, and local ISP regulations.

Key Achievements

• Increased residential customer base by 35% by prospecting and negotiating asset purchases from a number competitor TPIA’s
• Increased margins by 50% on a per customer basis after conducting in depth pricing analysis resulting in lowered vendor costs and slight CPI increase for residential customers.
• Oversaw 46% decrease in unnecessary support tickets by designing and implementing formal technical training process for CSR’s. The training also led to sharp increase in vendor compliance.
• Designed and Implemented an agent and manager KPI tracking tool which lead to an increase in sales conversion rates and team and manger performance
• Engaged and negotiated lower costs with customer service outsourcing companies resulting in contractual agreements with three new providers.

Responsible for the coordination and growth of the Teksavvy TPIP wholesale program. Advised and guided clients and potential partners by offering enhanced services, products and offering personalized solutions.

• Worked with existing TPIP clients to improve communication, build upon relationships, and expand their commercial sales effort to increase market penetration
• Acted as point of contact for all partners and resellers.
• Provided leadership and expertise for sales and marketing programs.
• Monitored progress of account KPI's to ensure targets were met.
• Provide performance feedback and technical training to employees as needed.

Key Achievements

• Increased wholesale client base by 25% during tenure
• Worked with clients to design and implement personalized marketing and sales strategies, resulting in 15% client spend increase and 22% increase in wholesale end users.
• Oversaw 20% increase in revenues during first year as coordinator and maintained average of 10% growth in revenue in the subsequent years.
• Developed lead generation program to promote sales leads for potential Teksavvy business partners