Adam Halko
Ridgetown,ON
Summary
I have a proven track record for providing excellent customer service including dealing with difficult customers.
With having done major renovations to 6 home, I have a strong knowledge plumbing, electrical, HVAC, etc.
Overview
38
38
years of professional experience
Work History
Senior Claims Manager
Canada General Warranty
11.2018 - 06.2025
- Assisted in managing claims processes, ensuring compliance with company policies and procedures.
- Collaborated with team members to streamline claims documentation and improve processing efficiency.
- Supported senior management in analyzing claim trends and identifying areas for improvement.
- Maintain and upgrade a list of authorized repair facilities.
- Deal with escalations with warranty holders, selling dealers and repair facilities.
- Training and monitoring claims staff.
- Adjudication claims while controlling cost and maintaining excellent customer service.
Claims Manager
Lubrico Warranty
05.1987 - 09.2018
- Assisted in managing claims processes, ensuring compliance with company policies and procedures.
- Collaborated with team members to streamline claims documentation and improve processing efficiency.
- Supported senior management in analyzing claim trends and identifying areas for improvement.
- Maintain and upgrade a list of over 3000 authorized repair facilities.
- Deal with escalations with warranty holders, selling dealers and repair facilities.
- Training and monitoring claims staff.
- Adjudication claims while controlling cost and maintaining excellent customer service.
- Responding to and appearing on behalf of Lubrico to all small claims court matters.
Education
Certificate of Technical Studies - Marine And Small Power Equipment Mechanics
Centennial College
Scarborough07-1985
No Degree - Mechanical Engineering Technician
Centennial College of Applied Arts And Technology
Scarborough06-1983
High School Diploma -
Cedarbrae Collegiate Institute
Scarborough, ON06-1977
Skills
- Excellent customer service skills
- Claims management expertise
- Time management
- Claims processing efficiency
- Effective communication
- Knowledge of all home renovation areas
- Strong mechanical knowledge
Languages
Polish
Limited Working
Interests
Repairing and restoring Mercury Marine products (ie, outboards and snowmobiles)
Boat repair and restoration
Home renovations
Gardening
Reading
Music
Timeline
Senior Claims Manager
Canada General Warranty
11.2018 - 06.2025
Claims Manager
Lubrico Warranty
05.1987 - 09.2018
Certificate of Technical Studies - Marine And Small Power Equipment Mechanics
Centennial College
No Degree - Mechanical Engineering Technician
Centennial College of Applied Arts And Technology
High School Diploma -
Cedarbrae Collegiate Institute