ADAM GHANNOUCHI
Summary
Dynamic and results-driven professional with experience at Tim Horton's, excelling in service excellence and effective collaboration. Proven ability to enhance customer satisfaction and streamline operations, while training new team members. Strong multitasking skills and creative problem-solving contribute to a positive work environment and improved team performance. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
2
2
years of professional experience
Work History
Cashier
Magasin Chalchoul
02.2023 - 09.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Crew Member
2856321 ONTARIO INC
10.2023 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Trained new team members on procedures, customer service, and sales techniques.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Education
Baccalaureate - Experimental Science
Lycée Cité Ibn Khaldoun
Tunis, Tunisie07-2014
Bachelor's - Electronic Information And Document Management
Institut Supérieur De Documentation (ISD)
Manouba, Tunisie09-2020
Professional Training Certificate - Men's Hairstyle
École Privée De Coiffure (SAM)
Tunis, Tunisie06-2021
Skills
- Service excellence
- Effective collaboration skills
- Proficient at managing multiple tasks
- Prioritization of tasks
- Creative problem-solving
- Strong verbal and written skills
- Customer satisfaction enhancement
- Strong self-discipline
- Effective verbal communication
- Experience in hospitality management
- Streamlined store operations
- Licensed driver with active status
Languages
English
Native or Bilingual
French
Full Professional
Arabic
Native or Bilingual
Interests
- Gym Workouts
- Video Gaming
- Video Game Design
- I participate in low-impact exercises to strengthen core muscles
- Swimming
- Watching Movies and TV Shows
- I enjoy helping others and giving back to the community
- Strategy Games
- Reading
- Music
- Animal Care
- Volunteering
- Camping
- Running
- Personal Development and Self-Improvement
Timeline
Crew Member
2856321 ONTARIO INC
10.2023 - Current
Cashier
Magasin Chalchoul
02.2023 - 09.2023
Baccalaureate - Experimental Science
Lycée Cité Ibn Khaldoun
Bachelor's - Electronic Information And Document Management
Institut Supérieur De Documentation (ISD)
Professional Training Certificate - Men's Hairstyle
École Privée De Coiffure (SAM)
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