Adam Furfaro
Keswick,ON
Summary
Highly organized and self-motivated professional with 19 years of insurance experience.
Extensive experience preparing and leading commercial insurance renewals, gathering and analyzing risk exposure data and interpreting current trends in insurance pricing & market capacity.
Strong technical background with insurance policy interpretation and contractual reviews as well as over 8 years of direct claims handing, field investigations and settlement negotiations.
Dedicated to creating positive work environment both through delivering on individual tasks as well as within a larger team to foster learning and teamwork.
Overview
21
21
years of professional experience
Certification
- FCIP (Fellow Chartered Insurance Professional)
- CRM (Canadian Risk Manager)
- CAIB (Canadian Accredited Insurance Broker)
- Licensed in Ontario, British Columbia and Manitoba
Work History
Associate Director, VP - Corporate Risk and Brokin
Willis Canada
12.2021 - 04.2024
- Brokered a book of renewal insurance business from small to large and complex commercial risks
- Placed typical lines of coverage including Property, Casualty, Crime, D&O, Auto, Cargo, etc.
- Managed a book of business which included Retail & Manufactuing, Construction, Film & Entertainment and Renewable Energy & Mining industries as the lead client executive
- Participated in the preparation and presentation of renewal strategy meetings both with clients and insurers which included understanding current trends in the marketplace, collecting and analyzing renewal information and negotiating successful renewals prior to expiry
- Lead weekly client update calls
- Review contracts, bid proposals and policy wordings for clients
- Mentored junior staff members, providing guidance on professional development opportunities and career progression paths within the company.
Property Field Adjuster
Northbridge Insurance
06.2019 - 12.2021
- Conducted in-depth scene investigations to gather crucial evidence, such as photographs and witness statements, to support claim resolutions.
- Provided support during catastrophic events, working long hours to handle a large influx of claims efficiently and compassionately.
- Managed complex claims involving multiple properties or significant loss values effectively while adhering to strict deadlines including Property, Businsess Interruption, Boiler and Machinery and Builder's Risk
- Upheld the values and brand of Northbridge while representing them in front of clients
- Regularly scored above 90 on promoter score reports completed by clients
- Liaise between Policyholders and Contractors, Engineers, etc. to achieve timely claim resolution
Adjuster
ClaimsPro
07.2018 - 06.2019
- Maintained strong relationships with policyholders, brokers, and colleagues by consistently demonstrating professionalism, empathy, and effective communication skills.
- Assisted clients in understanding their insurance coverage by explaining complex terms and conditions clearly and concisely.
- Improved claim processing efficiency by conducting thorough investigations and promptly addressing discrepancies.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Negotiated fair settlements on behalf of insurance companies for property damage claims while mitigating financial risk exposure.
Adjuster
Charles Taylor PLC
07.2017 - 07.2018
- Enhanced customer satisfaction with prompt communication and consistent follow-up on claim status updates.
- Achieved timely resolution of property claims by investigating, evaluating, and settling a variety of cases.
- Prepared reports of findings of investigations.
- Collaborated with contractors to verify repair estimates, ensuring fair settlements for both policyholders and company.
Adjuster
CRAWFORD & COMPANY (CANADA) INC
04.2014 - 07.2017
- Employed by Crawford but assigned to work exclusively for Chubb Insurance
- Held various roles including internal Claims Examiner and well as Field Adjuster for high-net worth clients
- Exercised proper judgment and decision making to analyze over 100 pending claims effectively by prioritizing tasks based on complexity and urgency of claims.
Business Media Sales Specialist
MultiView
01.2013 - 08.2013
- Leveraged excellent communication skills to build rapport with decision-makers at all levels within client organizations quickly.
- Implemented strategic sales techniques to maximize profitability and exceed quarterly sales targets consistently.
- Maintained detailed records of all sales transactions, tracking progress toward personal and team goals regularly.
Underwriter
Elliott Special Risks
05.2011 - 06.2012
- Underwrite complex/specialty risks including Liability, Property, Crime and E&O
- Conducted comprehensive risk analyses, ensuring accurate pricing for various types of insurance policies.
- Developed strong working relationships with brokers, enhancing collaboration on complex cases requiring tailored solutions.
Claims Consultant/Account Manager/Broker Assistant
Aon Risk Solutions
04.2003 - 05.2011
- Held role of Claims Consultant between April 2008-May 2011 negotiating on behalf of clients to get quick and fair claims settlements
- Held role of Associate Account Manager between April 2007 - April 2008 focusing primarily on International Mining Accounts
- Held role of Associate Property Broker between September 2005-April 2007, negotiating premiums and coverages for large, risk-managed accounts
- Worked as a co-op student between 2003-2005 while attending Wilfrid Laurier University, rotating to various departments
Education
Bachelor's of Business Administration - Marketing
Wilfrid Laurier University
Waterloo, ON10.2005
Skills
- Key relationship development
- Strong written and verbal communication skills
- Analytical and Problem Solving
- Team Collaboration, Coaching and Mentorship
- Ability to meet tight deadlines
Timeline
Associate Director, VP - Corporate Risk and Brokin
Willis Canada
12.2021 - 04.2024
Property Field Adjuster
Northbridge Insurance
06.2019 - 12.2021
Adjuster
ClaimsPro
07.2018 - 06.2019
Adjuster
Charles Taylor PLC
07.2017 - 07.2018
Adjuster
CRAWFORD & COMPANY (CANADA) INC
04.2014 - 07.2017
Business Media Sales Specialist
MultiView
01.2013 - 08.2013
Underwriter
Elliott Special Risks
05.2011 - 06.2012
Claims Consultant/Account Manager/Broker Assistant
Aon Risk Solutions
04.2003 - 05.2011
Bachelor's of Business Administration - Marketing
Wilfrid Laurier University
- FCIP
- CRM
- CAIB
- Licensed in Ontario, British Columbia and Manitoba
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