Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
References
Timeline
Generic

Adam Fletcher

Calgary,AB

Summary

Dedicated Customer Service associate providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Communicates effectively with co-workers and customers. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy

Overview

3
3
years of professional experience
1
1
Certification

Work History

Commercial Cleaner

Two Peas Cleaning Company, Calgary, Alberta
Calgary, AB
01.2023 - 06.2023
  • Promoted high customer satisfaction by providing great quality service.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Maintained clean, neat, and professional entrances.
  • Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
  • Handled equipment,chemicals, and materials properly and with caution

Customer Service Associate

Canadian Tire
Fredericton, NB
03.2022 - 08.2022
  • Resolved customer inquiries in a timely manner.
  • Processed customer orders accurately and efficiently.
  • Provided information about products and services available to customers.
  • Greeted customers and identified their needs.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Demonstrated active listening skills when responding to customer questions and complaints.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Certified Ski Instructor

Crabbe Mountain Ski School
Fredericton, NB
11.2021 - 03.2022
  • Provided instruction to beginner and intermediate skiers on proper technique, equipment use, and safety protocols.
  • Organized group activities for clients of all ages and skill levels in a fun and safe environment.
  • Assessed individuals' skiing abilities and tailored teaching approach accordingly.
  • Demonstrated effective communication with guests to ensure understanding of techniques and directions.
  • Created daily lesson plans designed to meet the needs of each student according to their level of expertise.
  • Developed creative strategies for teaching difficult concepts or maneuvers to students.

Baking Factory Worker

Les Boulangeries Rene
Montreal, QC
06.2020 - 10.2020
  • Operated machinery to produce parts and products according to specifications.
  • Maintained inventory of materials and supplies, ensuring adequate stock levels.
  • Followed safety protocols while operating equipment and handling materials.
  • Loaded and unloaded product from trucks, trailers, or other containers.
  • Stacked boxes onto pallets for storage or shipment in an orderly manner.
  • Cleaned work areas and machines to maintain a safe and organized environment.
  • Trained new employees on proper operation of machinery and safety protocols.

Education

BBA - Business Finance

Bishop's University
Sherbrooke, QC
04-2027

High School Diploma -

Lord Beaverbrook High School
Calgary, AB
05-2023

Skills

  • Dependable and Honest
  • Strong Leader
  • Teamwork-Mindset
  • Effective Communication
  • Customer Engagement
  • Adaptability
  • Time Management
  • Positive and Friendly
  • Problem Solving
  • Superior Organizational Skills

Certification

  • ProServe Certified
  • Ski Instructor level 1 Certified

Languages

French
Full Professional
English
Native/ Bilingual

Affiliations

  • Bishop's University Football Player

References

References available upon request.

Timeline

Commercial Cleaner

Two Peas Cleaning Company, Calgary, Alberta
01.2023 - 06.2023

Customer Service Associate

Canadian Tire
03.2022 - 08.2022

Certified Ski Instructor

Crabbe Mountain Ski School
11.2021 - 03.2022

Baking Factory Worker

Les Boulangeries Rene
06.2020 - 10.2020

BBA - Business Finance

Bishop's University

High School Diploma -

Lord Beaverbrook High School

Similar Profiles

CREATE PROFILE
Adam Fletcher