Adam Elnaffar
London,ON
Summary
Dynamic and results-oriented professional with a proven track record at Instacart and McDonald's Restaurant, excelling in customer satisfaction and order fulfillment. Demonstrated expertise in effective multitasking and strong communication, enhancing operational efficiency and team performance. Skilled in cash handling and nurturing positive customer relationships, significantly contributing to business success.
Overview
3
3
years of professional experience
Work History
Full-service Shopper
Instacart
07.2024 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
Crew Member/ Trainer
McDonald's Restaurant
07.2021 - 09.2023
- Trained other employees in customer service, food safety, and performance requirements.
- Mentored new hires, helping them acclimate to the company culture quickly and efficiently.
- Set positive example for team members by providing high-quality, efficient service.
- Improved customer satisfaction rates through consistent monitoring and coaching of crew members.
Education
BBA - Accounting
Fanshawe College
1001 Fanshawe College Blvd, London, ON N5Y 5R604-2026
Skills
- Positive attitude and demeanor
- Strong communication skills
- Patience and empathy
- Safe driving practices
- Effective multitasking
- Route planning
- Physical stamina and endurance
- Cash handling experience
Languages
English
Professional Working
Timeline
Full-service Shopper
Instacart
07.2024 - Current
Crew Member/ Trainer
McDonald's Restaurant
07.2021 - 09.2023
BBA - Accounting
Fanshawe College
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