Charlotte Steele
Saint John,NB
Summary
Proven leader in hospitality, adept in multitasking and customer service, enhanced Rocky's Sports Bar's revenue through strategic upselling. At Gahan House Port City, built a loyal customer base by delivering exceptional service. Skilled in conflict resolution and staff mentoring, ensuring seamless operations and superior guest experiences. Expertise in liquor, beer, and wine.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Supervising/ Head Sever/Bartender
Gahan House Port City
06.2018 - 07.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Head Sever/Bartender
Rocky's Sports Bar
11.2011 - 06.2018
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
Supervising Server/Bartender
Boilerworks
01.2007 - 10.2010
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Served food and beverages promptly with focused attention to customer needs.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
High School Diploma -
Saint John High School
Saint John, NB06.2002
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
Languages
English
Native or Bilingual
French
Native or Bilingual
Certification
Nb Smart Serve
Timeline
Supervising/ Head Sever/Bartender
Gahan House Port City
06.2018 - 07.2024
Head Sever/Bartender
Rocky's Sports Bar
11.2011 - 06.2018
Supervising Server/Bartender
Boilerworks
01.2007 - 10.2010
High School Diploma -
Saint John High School
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