Adam D'Aquila
Carlsbad
Summary
Dynamic customer service professional with a proven track record at Chick-fil-A, excelling in relationship building and effective communication. Skilled in conflict resolution and equipment maintenance, I consistently enhanced customer satisfaction and streamlined service processes, fostering loyalty and trust. Recognized for my ability to identify improvement areas and implement impactful changes.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Chick-fil-A
Carlsbad
06.2023 - Current
- Run the front counter and the drive-through window to process and deliver the customers' orders.
- Develop strong customer relationships and loyalty through effective communications.
- Demonstrated excellent communication skills in order to effectively interact with customers.
- Developed strong relationships with customers by providing personalized assistance and support.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Run the cleanup department staff to clean up the facility at the end of every night shift to maintain the facility's cleanliness.
Lawncare Maintenance Worker
Adam D'Aquila Lawncare and Maintenance
Carlsbad
06.2020 - Current
- Provided great customer service with effective open communication with customers.
- Answered customer questions regarding care and general knowledge of landscape.
- Planted trees, shrubs, bushes and flowers in decorative planters and displays.
- Maintained or repaired tools or equipment for safety and longevity.
- Swept walkways, patios and decks of debris.
- Repaired sprinkler heads or other components when necessary.
- Cut and trimmed lawns using power mowers and edger.
- Performed seasonal pruning of trees, shrubs and hedges.
Education
High School Diploma -
Carlsbad High School
Carlsbad, CA06-2025
Skills
- Customer service
- Communication skills
- Equipment maintenance
- Conflict resolution
- Time management
- Relationship building
Accomplishments
- National Society of High School Scholars
- Student of the month - October 2024
- California Scholarship Federation Member
- Defensive Player of the year for JV Basketball
- Team Captain of the JV Basketball Team
Affiliations
- Volunteer Camp Counselor
- BasketBall
- Fishing
- Hiking
- Mountain Biking
- Dirt Biking
- Hunting and Camping
- Weightlifting
Volunteer Experience
- Scouting of America, July 2024 - Camp counselor at Catalina Island - Managed multiple tasks simultaneously while supervising large groups of children
- Rising Above Disabilities (RAD CAMP) July 2024 - Camp counselor where I worked one on one with individual with disabilities
- Paralyzed Veterans of America - May 2021-June 2024 - Assisted paralyzed veterans on fishing trips off the coast of southern California
References
References available upon request.
Timeline
Customer Service Representative
Chick-fil-A
06.2023 - Current
Lawncare Maintenance Worker
Adam D'Aquila Lawncare and Maintenance
06.2020 - Current
High School Diploma -
Carlsbad High School
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