Adam Chavez
Santa Maria
Summary
Hospitality professional with expertise in managing guest services and ensuring optimal guest experiences. Known for fostering team collaboration and adapting to changing needs to achieve outstanding results. Skilled in conflict resolution and staff training, with focus on maintaining high service standards and guest satisfaction.
Overview
3
3
years of professional experience
Work History
Guest Service Manager
Parking Managment Company
01.2023 - Current
- Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
- Analyzed feedback from guest surveys, identifying areas for improvement and implementing necessary changes to enhance service quality.
- Implemented strategic marketing initiatives, driving increased demand for valet services at local establishments.
- Collaborated with hotel management to ensure seamless guest experiences during special events and peak hours.
- Maintained a safe and secure parking environment by enforcing strict adherence to safety policies and procedures.
- Improved financial forecasting accuracy, utilizing advanced analytical models.
Shift Lead Supervisor
JW Marriott
01.2022 - 01.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Promoted a positive work environment through open communication and effective conflict resolution strategies.
- Monitored employee performance, providing constructive feedback and coaching as needed to support professional growth and skill development.
Education
High School Diploma -
Vista Murrieta
Murrieta, CA06-2016
Skills
- Property management systems
- Staff training and development
- Guest accommodations
- Staff training
- Schedule coordination
- Budget administration
- Operations management
Timeline
Guest Service Manager
Parking Managment Company
01.2023 - Current
Shift Lead Supervisor
JW Marriott
01.2022 - 01.2023
High School Diploma -
Vista Murrieta
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