Summary
Overview
Work History
Skills
Accomplishments
Crown Columbia Hotel Lobby Lounge Reviews
Timeline
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Adam Carloni

Adam Carloni

Victoria

Summary

Professional career bartender with 11+ years experience working across the hospitality sector; upscale hotels, high volume restaurants, and weddings. Committed to upholding highest standards of customer service, quality, and safe food handling practices.

Overview

11
11
years of professional experience

Work History

Head Bartender

Milestones Inner Harbour
01.2022 - Current
  • High volume : pouring/crafting all drinks for restaurant (250+ patrons) while serving bar tables (4-6 tables) and patrons at the wood (12 seats)
  • Providing superb bar and liquor training to newly hired servers, bartenders, and managers
  • Boosting bar profitability: continuously mentoring both bar and server team members on routine procedures, upselling, and productivity strategies
  • Invented and priced out craft cocktails that are now on the summer patio menu
  • Continuously practicing mixology to create, name, and price feature drinks that are in line with trends and help rid excess liquor stock
  • Performing regular closing, opening, prep, bar inventory, and cleaning duties
  • Exceeding guest satisfaction in cocktail creation, service, beer/cider knowledge, and wine knowledge

Head Bartender

Crown Columbia Hotel Bar Lounge
04.2021 - 01.2022
  • Luxury cocktail lounge: crafted unique and specialty cocktails for patrons in lounge (40+ seats & 14 seats at wood) while providing fine dinning service
  • Developed new signature cocktails to support bar marketing brand and increase profits
  • Exceeding guest satisfaction in both service and cocktail/wine recommendations
  • Ensuring all inventory is stocked while maintaining bar & lounge cleanliness
  • Consulted with owners to organize special events and promotions
  • Marketing on Instagram: crownonthecolumbia

Bartender

Original Joe's
04.2016 - 02.2020
  • High Volume : Pouring/crafting cocktails for restaurant (150+ patrons) while serving patrons at wood (10 seats) and managing all takeout & delivery courier orders
  • Kept bar presentable and well-stocked to meet customer needs
  • Handled all employees cash‐outs
  • Performed daily and weekly duties to maintain and upkeep bar to perfection
  • Carried out complete opening, closing and shift change duties

Server and Bartender

Boston Pizza
03.2013 - 02.2016
  • Provided superb customer service and product knowledge
  • Daily and weekly duties, including opening/closing restaurant
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
  • Cultivated warm relationships with regular customers
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness

Skills

  • Cocktail Menu Design and Pricing
  • Creative Mixology
  • Wine Knowledge
  • Training Staff
  • Bar Operations and Logistics
  • Supply and Inventory Maintenance
  • Food and Beverage Service
  • Interpersonal Relationships
  • Teamwork and Professionalism

Accomplishments

  • "The Empress" cocktail now on Milestone's Rose cocktail menu (now called "Empress Royal")
  • Inventing, pricing, and marketing successful cocktails that are still on business menus
  • Was selected to be part of the Team Canada youth soccer team (2010-2012)
  • Serving it Right

Crown Columbia Hotel Lobby Lounge Reviews

Below is a list of reviews left by guests in regards to my service. My name is interchanged between “Adam” and “Carlo” (short for my last name):

· “Very Friendly server who was innovative in meeting drink requirements”

· “…Carlo in the lounge are standouts”

· “Guy behind the bar was great. Great experience.”

· “Wonderful ambience. Décor was lovely. Attentive bartender. Great drinks.”

· “Bartender is awesome”

· “Lounge was beautiful set up with friendly bar tender, drinks looked and were great.”

· “Carlo was a great host behind the bar. He had a nice wine selection…”

· “The bartender in the lounge was terrific. I don't remember his name, but he was young Italian guy. He was friendly and attentive. Thanks for the conversation.”

· “Adam and Jake are exceptional employees. Knowledgeable of Trail and the surrounding area. They should be complimented.”

· “Bar tender was extremely friendly and the whole space is very comfortable and inviting”

· “Lounge/Bar was very nice and the staff excellent”

Timeline

Head Bartender

Milestones Inner Harbour
01.2022 - Current

Head Bartender

Crown Columbia Hotel Bar Lounge
04.2021 - 01.2022

Bartender

Original Joe's
04.2016 - 02.2020

Server and Bartender

Boston Pizza
03.2013 - 02.2016

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Adam Carloni