Adam Bowdridge
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level hosptial position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Customer Service Rep
Circle K
08.2020 - Current
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Cleaned up gas and other spills in accordance with spill procedures.
- Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
- Enhanced customer satisfaction by providing prompt and friendly service during all transactions.
- Handled customer inquiries and resolved issues promptly, ensuring repeat business.
- Facilitated sales of services and goods.
- Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
- Provided training to new employees to ensure efficient service.
Cashier
Tim Hortons
09.2018 - 08.2020
- I was able to communicate well with them and efficiency and accuracy were the highest priority
- Maintained strict adherence to food safety guidelines, ensuring a safe dining environment for all guests.
- Participated in regular team meetings focused on refining service strategies.
- Provided comprehensive training to new staff members, fostering a culture of teamwork and professionalism within the establishment.
- Boosted restaurant efficiency by streamlining food preparation processes and maintaining cleanliness standards.
- Managed cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Monitored food quality and freshness throughout day.
- Greeted customers and answered inquiries regarding menu items and specials.
Education
Bachelor of Science - Psychology
Dalhousie University
Halifax, N.S01.2025
High School Diploma -
Avon View Highschool
Windsor, N.S06.2020
Skills
- Computer proficiency
- Conflict resolution
- Complaint handling
- Complaint resolution
- Client relations
- Filing
- Stock management
- Following instructions
- WHMIS
- Call management
- Documentation
LANGUAGES
Fluent english and some french
English
Native or Bilingual
French
Limited Working
Awards
Honors medal High School, WHIMIS Certified 8/14/24
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Honours high school diploma
I achieved my honors in high school by taking the correct amount of math, science and elective courses and achieving an average of 80% to 89%.
Interests
- Cooking
- Martial Arts
- Auto Repair/Restoration
- Music
- Personal Development and Self-Improvement
Timeline
Customer Service Rep
Circle K
08.2020 - Current
Cashier
Tim Hortons
09.2018 - 08.2020
Bachelor of Science - Psychology
Dalhousie University
High School Diploma -
Avon View Highschool
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