Adam Boucher
Ottawa
Summary
Motivated and detail-oriented individual with strong research, communication, and customer service skills. Experienced in heritage research, public engagement, and fast-paced service environments. Great at problem-solving, working collaboratively, and adapting to new challenges. Seeking opportunities to apply my skills and wide customer service experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Heritage Specialist/Researcher
Billings Estate National Historic Site
05.2024 - Current
- Conduct historical research to support exhibitions and public programming
- Engage with visitors to provide insights into Ottawa's heritage
- Assist in the development of educational materials and guided tours
- City of Ottawa
Customer Service Representative
City of Ottawa
03.2024 - Current
- Provide front-line customer service, addressing inquiries and resolving issues
- Assist in processing transactions and maintaining accurate records
- Ensure a welcoming and efficient environment for residents and visitors
Server
Hard Stones Grill
11.2021 - 03.2024
- Delivered exceptional dining experiences in a high-volume restaurant
- Assisted in food preparation and coordinated with kitchen staff
- Maintained a clean and organized work environment
Server & Trainer
Hurley's Bar & Grill
11.2018 - 11.2021
- Provided efficient and friendly service in a fast-paced setting
- Trained and mentored new staff on restaurant procedures and customer service
- Managed multiple tables and ensured customer satisfaction
Receptionist
Chartwell Retirement Residences
11.2018 - 11.2021
- Managed front desk operations, including phone inquiries and visitor assistance
- Assisted residents with daily needs and coordinated appointments
- Maintained organized records and administrative tasks
Education
B.A. - History
Carleton University
Ottawa, ON04.2025
High School Diploma -
Holy Trinity Catholic High School
Ottawa, ON06-2021
Skills
- Historical Research & Analysis
- Customer Service & Communication
- Writing & Editing
- Problem-Solving & Adaptability
- Public Speaking & Engagement
- Team Leadership & Training
- Exceptional customer service
Work Locations
- Ottawa, ON
- Gatineau, QC
Languages
English
Native or Bilingual
Certification
- CPR/First Aid
- Smart Serve
- CanSell
- Safe food handling
Timeline
Heritage Specialist/Researcher
Billings Estate National Historic Site
05.2024 - Current
Customer Service Representative
City of Ottawa
03.2024 - Current
Server
Hard Stones Grill
11.2021 - 03.2024
Server & Trainer
Hurley's Bar & Grill
11.2018 - 11.2021
Receptionist
Chartwell Retirement Residences
11.2018 - 11.2021
- CPR/First Aid
- Smart Serve
- CanSell
- Safe food handling
B.A. - History
Carleton University
High School Diploma -
Holy Trinity Catholic High School
Similar Profiles
Shevonne GumbsShevonne Gumbs
Concessions Management Assistant at Christiansted National Historic SiteConcessions Management Assistant at Christiansted National Historic Site
Emma BroadbentEmma Broadbent
Historical Interpreter at Ermatinger Clergue National Historic SiteHistorical Interpreter at Ermatinger Clergue National Historic Site
KARYSSA KILINOE MURAKI-BURNSKARYSSA KILINOE MURAKI-BURNS
Paid Intern at Pu'ukohola Heiau National Historic SitePaid Intern at Pu'ukohola Heiau National Historic Site