Adam Bonneau
Victoria,BC
Summary
Dynamic and results-oriented professional with over 15 years of bilingual service experience, seeking to leverage exceptional customer service skills and proven track record of success in sales-driven environments to excel as a Sales Representative.
Overview
13
13
years of professional experience
Work History
Territory Sales Manager
Southern Glazer's Wine and Spirits
11.2024 - Current
- Developed and executed strategic sales plans to expand market presence and drive revenue growth.
- Cultivated relationships with key clients, enhancing customer loyalty and retention rates.
- Analyzed market trends to identify opportunities for product positioning and pricing strategies.
- Collaborated with cross-functional teams to ensure alignment on sales initiatives and customer needs.
- Implemented CRM tools to streamline sales processes and improve reporting accuracy.
- Drove negotiations for high-value contracts, securing favorable terms that benefited both client and company.
- Increased sales revenue by developing and implementing strategic territory plans.
Head Barman
Vis-a-Vis Restaurant
03.2023 - 08.2024
- Developed innovative cocktail menus to enhance guest experience and drive bar revenue.
- Trained and mentored bar staff on mixology techniques and customer service excellence.
- Streamlined inventory management processes, reducing waste and optimizing stock levels.
- Implemented quality control measures ensuring consistency in drink preparation and presentation.
- Collaborated with kitchen staff to create beverage pairings that complemented menu offerings.
- Conducted regular training sessions on bartending best practices and safety protocols.
- Elevated overall guest experience by effectively addressing customer complaints and resolving issues promptly.
- Led by example in maintaining a professional appearance and demeanor, setting the standard for fellow staff members.
Department Manager
Country Grocer
07.2021 - 08.2024
- Streamlined operational processes to enhance team efficiency and reduce workflow bottlenecks.
- Led cross-functional teams to implement strategic initiatives aligned with organizational goals.
- Developed training programs that improved employee performance and knowledge retention.
- Analyzed department performance metrics to identify areas for improvement and drive decision-making.
- Managed inventory control systems to ensure optimal stock levels and minimize discrepancies.
- Implemented quality assurance protocols that elevated service standards and customer satisfaction rates.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Senior Lounge Supervisor, Executive Board Member
University Club, UVic
01.2019 - 01.2021
- Supervised daily operations, ensuring high service standards and guest satisfaction.
- Trained and mentored staff, fostering a collaborative and efficient work environment.
- Implemented process improvements that enhanced workflow efficiency and reduced service times.
- Managed inventory control, optimizing stock levels to meet guest demand while minimizing waste.
- Coordinated events and private functions, ensuring seamless execution and exceptional guest experiences.
- Fostered a positive work environment by promoting teamwork, open communication, and strong leadership among staff members.
- Increased revenue with innovative promotional events and high-quality offerings tailored to guest preferences.
- Conducted performance evaluations for staff members, identifying areas for improvement and providing constructive feedback to support growth.
- Ensured compliance with all relevant health, safety, and licensing regulations by conducting regular audits and maintaining accurate records.
- Contributed to budget planning discussions with upper management based on data-driven analysis of previous years'' trends.
- Implemented creative marketing strategies that increased foot traffic into the lounge during slow periods or special events.
- Oversaw financial planning, ensuring alignment with strategic objectives and fiscal responsibility.
- Steered the organization toward long-term sustainability by maintaining a clear vision for future growth opportunities.
- Achieved board objectives by strategically aligning resources and initiatives with organizational goals.
Bar Manager
Agrius Restaurant
01.2014 - 01.2016
- Supervised bar operations, ensuring compliance with health and safety regulations.
- Developed innovative cocktail menus, enhancing customer satisfaction and experience.
- Managed inventory levels, reducing waste through effective stock control practices.
- Trained and mentored staff on beverage preparation and customer service standards.
- Led team meetings to foster communication and improve overall bar performance.
- Closed out cash register and prepared cashier report at close of business.
- Crafted special drink and cocktail menu items for seasonal offerings.
Front of House Manager
Little Jumbo
01.2013 - 01.2014
- Analyzed customer feedback to refine menu offerings and enhance dining experiences.
- Coordinated marketing initiatives to increase brand visibility and drive customer engagement.
- Mentored junior staff in leadership skills, fostering a collaborative team environment.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Education
French
Loyola Catholic Secondary
Mississauga, ONSkills
- MANAGEMENT
- I have managed multiple restaurants, bars, retail stores service-oriented businesses with significant experience in engaging with people, employees and partners to create lasting relationships
- SALES
- Extensive experience in sales-driven roles, consistently achieving and surpassing sales targets Skilled in identifying and capitalizing on sales opportunities to drive revenue growth
- COMMUNICATION
- My significant success in gratuity-based compensation models is directly attributed to my ability to listen, share and exchange with people in all settings, situations and organizations
- LEADERSHIP
- I have been an individual contributor, team leader and manager with each responsibility providing a degree of leadership experience, operational management and people driven cultures I excel in all of these areas
Languages
English
Native or Bilingual
French
Full Professional
Timeline
Territory Sales Manager
Southern Glazer's Wine and Spirits
11.2024 - Current
Head Barman
Vis-a-Vis Restaurant
03.2023 - 08.2024
Department Manager
Country Grocer
07.2021 - 08.2024
Senior Lounge Supervisor, Executive Board Member
University Club, UVic
01.2019 - 01.2021
Bar Manager
Agrius Restaurant
01.2014 - 01.2016
Front of House Manager
Little Jumbo
01.2013 - 01.2014
French
Loyola Catholic Secondary