Adam Beck
Vancouver,BC
Summary
Team oriented, versatile professional with demonstrated success in varied of positions. Employee training, development and customer relationship management. Specialized in building customer loyalty through outstanding delivery of quality of service, sound judgement in unraveling daily complications and generating practical solutions to problems. Offering a solid background of diverse experience with transferrable skills in customer service and luxury retail including task prioritization, organization, conflict resolution and critical decision making. Fostering strong business relationships with customers while interacting productively with a broad range of personalities and cultures. Represent organizations with integrity, diplomacy and tact to establish and maintain a positive corporate image.
Overview
18
18
years of professional experience
Work History
Head Driver / Quality Control
TR Trades Reproduction Ltd.
Vancouver, BC
11.2023 - Current
- Quality control of architectural and real estate reproduction projects.
- Lead driver of transportation services to job sites, offices, commercial, city hall, fine art, and residential locations.
- Cross-trained to fluidly transition between departments.
- Maintaining the highest customer service through teamwork, innovation, technology, quality, and innovation.
Head Driver, Concierge, Service Experience
Nordstrom
Vancouver, BC
09.2015 - 06.2023
- Assisted with the start-up of the second Nordstrom flagship store in Canada at Pacific Center, Vancouver, BC In 2015.
- Assigned to the Men's wear department and appointed Watch specialist for store operations.
- Provided sales and service for watches, clocks, and jewelry.
- Arranged product knowledge meetings with staff and vendors.
- Maintained stock levels.
- Promoted to Concierge department as Head driver, Customer Services, and Service Experience.
- Provided driving services for store operations, special events, deliveries, hotel, and customer transportation.
- Delivered exceptional service to every customer through active engagement.
- Effective listening and well-developed interpersonal skills.
- Provided training and mentoring for existing and new employees.
- Participated in local charity donations.
- Received Nordstrom's highest five-star customer achievement award.
Jewelry / Watch Specialist
Cartier
Vancouver, BC
05.2014 - 07.2015
- Responsible for daily accounting for multi-million inventory.
- Achieving and surpassing targeted sales goals.
- Opening and closing store operations.
- Adhering to strict security protocols.
- Maintaining Clientele data base.
- Horological training certification in Florida.
- Achieved Customer Excellence Award.
Jewelry / Watch Specialist
Tiffany & Co.
Vancouver, BC
10.2006 - 04.2014
- Assisted opening of second Canadian location in Vancouver.
- Responsible for multi-million dollar inventory.
- Achieved and surpassed daily sales targets.
- Opening and closing store operations.
- Maintain Clientele data base.
- Adhering to strict security protocols.
- Achieved Graduate Jeweler (GJ) Certification.
- Coordinated and attended celebrity charity events.
- Attended Blue Book for event for Tiffany-registered clients in Vancouver and New York City.
Skills
- Luxury retail
- Concierge, Customer Service
- Driving services
- Calm and professional under pressure
- Guest / Host / Hotel service experience
- Exceeding customer expectations
- Problem anticipation and resolution
- Training and mentoring
- Going above and beyond
- Clear communication
- Attention to detail
Timeline
Head Driver / Quality Control
TR Trades Reproduction Ltd.
11.2023 - Current
Head Driver, Concierge, Service Experience
Nordstrom
09.2015 - 06.2023
Jewelry / Watch Specialist
Cartier
05.2014 - 07.2015
Jewelry / Watch Specialist
Tiffany & Co.
10.2006 - 04.2014
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