Delivered exceptional customer service by managing orders, addressing customer inquiries, and ensuring a memorable guest experience in a fast-paced bar environment.
Managed bar operations efficiently, including preparing and serving drinks, handling cash and card transactions, and maintaining stock levels and cleanliness.
Server/ Bartender / Supervisor
Cracker Jacks Bar & Grill
12.2022 - 05.2023
Delivered exceptional customer service in a fast-paced restaurant and bar environment, ensuring guest satisfaction.
Collaborated with servers and kitchen staff to streamline operations during peak hours.
Trained new bar staff on company policies, drink preparation, and customer interaction techniques.
Managed cash and card transactions, handled POS systems, and balanced tills at the end of shifts.
Assisted with inventory management, restocking supplies, and maintaining cleanliness of the bar and dining areas.
Bartender
Niagara National Golf & Country
04.2022 - 10.2022
Delivered personalized service to members and guests in a high-end setting, fostering positive relationships.
Mixed and served beverages to large groups during private events, ensuring consistency and timeliness.
Managed bar operations, including setup and closing duties, ensuring readiness for daily service.
Assisted in event setup and teardown, contributing to seamless special occasion execution.
Server/Bartender
St. Louis Bar and Grill
10.2018 - 09.2019
Provided attentive table service, ensuring accurate order taking and timely delivery of food and beverages.
Created a positive guest experience by addressing inquiries and resolving issues effectively.
Assisted in promotional events, increasing customer engagement and sales.
Server
Seasons Retirement Communities
03.2018 - 09.2018
Delivered meal service to residents and guests with professionalism and attention to dietary requirements.
Collaborated with kitchen staff to ensure accuracy and timeliness of meal preparation and delivery.
Fostered a welcoming dining environment by engaging with residents and addressing special requests.
Education
Honours Bachelor - Sport Management, Minor in Economics
Brock University
St. Catharines, Ontario
12.2024
Certification
July 2024 Standard First Aid BLS (HCP) CPR + AED
April 2022 Smart Serve
June 2022 National Coaching Certification Program
February 2020 Practical Athletic Training
September 2018 Food Handlers
Timeline
Bartender
The Moose & Goose
12.2024 - Current
Server/ Bartender / Supervisor
Cracker Jacks Bar & Grill
12.2022 - 05.2023
Bartender
Niagara National Golf & Country
04.2022 - 10.2022
Server/Bartender
St. Louis Bar and Grill
10.2018 - 09.2019
Server
Seasons Retirement Communities
03.2018 - 09.2018
Honours Bachelor - Sport Management, Minor in Economics