Summary
Overview
Work History
Education
Skills
Career Highlights
Professional Accomplishments
Key Accountabilities
Timeline
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Adam Ball

Pacifica

Summary

Highly accomplished Workplace Management Professional with a proven record for successful execution of strategic planning. Translates company vision into optimal employee experiences. Cross-functionally agile, influencing change through relationships, data analysis and implementation of industry best practices.

Overview

26
26
years of professional experience

Work History

Director, NAMER Workplace Operations

Linkedin
Sunnyvale, CA
05.2020 - 09.2023
  • Led efforts for ongoing Covid response and return to office efforts globally
  • Implemented structured stakeholder engagement for information sharing and sentiment gathering
  • Established successful programs and policies for evolving hybrid workforce demands
  • Optimized office spaces and services to influence and accommodate employee attendance patterns
  • Restructured vendor KPIs and renegotiated contracts to scale operational support

Senior Manager, West Coast Workplace Operations

Linkedin
Sunnyvale, CA
11.2017 - 05.2020
  • Leader of strategy and staff for office spaces and studios in Northern and Southern California
  • Expanded a dynamic regional EH&S program across all of North America site locations
  • Key contributor to the design, construction and delivery of over 750SF of space across NAMER
  • Executed thorough and swift resolution to Covid protocols leveraging industry insights
  • Developed vendor governance model to ensure scalable relationship engagement globally

Site Manager, South Bay Workplace Operations

Linkedin
Sunnyvale, CA
10.2015 - 11.2017
  • Managed workplace operations for 1M SF of Linkedin headquarters office space in SV and MV
  • Responsible for all budgets and CAPEX planning during an unprecedented hyper-growth period
  • Relocated over 3,000 employees associated with one of the largest RE transactions in Silicon Valley
  • Implemented a robust and successful EH&S program utilizing an industry leader in the field

Facility Services Manager

Amazon-Lab126
Sunnyvale, CA
01.2013 - 10.2015
  • Leader of workplace services for 1M SF of office & lab space in Silicon Valley
  • Managed all budgets, including CAPEX planning for substantial lab infrastructure
  • Designed & launched food services program with revenues of 900K/YR
  • Established commute alternatives program including large shuttle fleet, EV chargers & subsidies
  • Responsible for asset logistics with high volume of prototypes & sensitive testing equipment
  • Directed employee engagement committee focusing on culture, networking and collaboration

Facility Manager

Brocade Communications
San Jose, CA
01.2001 - 12.2012
  • Managed food services, fitness, commute alternatives & site amenities for North American offices
  • Project manager for Alternate Work Space concepts & collaboration improvement initiatives
  • Owner of financial planning & reporting process, including annual benchmarking program
  • Developed service level agreements, KPIʼs & metrics for corporate work order system
  • Organized corporate & industry events hosting prominent leaders, dignitaries & politicians

Fleet Logistics

Xerox Business Services/Sun Microsystems
Fremont, CA
01.1998 - 01.2001
  • Responsible for administration, maintenance, & logistics of all NA corporate vehicles
  • Designed and administered vehicle database
  • Developed record management procedures to comply with DOT, PUC & CHP requirements
  • Established DMV code of conduct & driver record policies

Education

Communications

San Joaquin Delta College
Stockton, CA

Skills

  • Relationship building
  • Strategic planning
  • Verbal and written communication
  • People management
  • Facilities management
  • Operations management
  • Budget management
  • Contract and vendor management
  • Financial management
  • Corporate communications

Career Highlights

  • Consistent top performer excelling in major company transitions and economic transformation
  • Renowned for extraordinary customer service with unwavering focus on the employee experience
  • Accomplished program manager of high-touch workplace services and amenities
  • Cross-functional organizational leader recognized for integrity & insight
  • Effective project execution on all scales, with emphasis on scope, schedule and budget
  • Proficient financial acumen creating relevant metrics through data and benchmark analysis
  • Respected leader, demonstrating prominent engagement with stakeholders and senior leadership

Professional Accomplishments

  • Successfully delivered properly scaled and innovative spaces for hybrid return to work
  • Managed design and construction projects for over 2M SF of office and lab space
  • Coordinated relocations of
  • Restructured financial planning & reporting processes improving forecast variance by 9%
  • Established robust shuttle program with largest fleet per capita in Bay Area
  • Established lithium ion battery & HAZMAT shipping policies for international distribution
  • Rebranded over 90 offices worldwide following major acquisitions

Key Accountabilities

  • Develop and implement a workplace strategy that aligns with the company's vision, including space utilization, remote work policies, and workplace technology.
  • Collaborate with architects and designers to plan and design office spaces that promote collaboration, innovation, and employee wellness.
  • Partner with property management to ensure maintenance, security, and janitorial services meet contractual service levels.
  • Ensure compliance with health and safety regulations and implement workplace safety measures that comply with local regulatory requirements.
  • Develop vendor relationship strategies, negotiate contract terms and SOWs.
  • Develop and manage the workplace operations financial planning, optimizing costs while maintaining optimal employee experience.
  • Evaluate and implement workplace technology solutions to enhance efficiency, such as CAFM and CMMS software, as well as smart building technologies.
  • Lead change management initiatives related to workplace policies, procedures, and evolving hybrid work.
  • Foster the workplace culture through stakeholder and employee engagement.
  • Promote sustainable workplace practices and initiatives that support employee wellness and environmental accountabilities.
  • Lead and mentor a team of workplace professionals, including facility managers, space planners, and administrative staff.
  • Communicate cascading company strategies, performance expectations and cross-functional dependencies for the team.
  • Develop individual and team development plans that align with organizational roadmaps, as well as workplace employee career goals.
  • Provide leadership with insight and analysis on workplace performance, office utilization, and financial performance.
  • Use data to make informed decisions and recommendations for continuous improvement.

Timeline

Director, NAMER Workplace Operations

Linkedin
05.2020 - 09.2023

Senior Manager, West Coast Workplace Operations

Linkedin
11.2017 - 05.2020

Site Manager, South Bay Workplace Operations

Linkedin
10.2015 - 11.2017

Facility Services Manager

Amazon-Lab126
01.2013 - 10.2015

Facility Manager

Brocade Communications
01.2001 - 12.2012

Fleet Logistics

Xerox Business Services/Sun Microsystems
01.1998 - 01.2001

Communications

San Joaquin Delta College
Adam Ball