Adam Baker
Port Coquitlam,BC
Summary
Adept at maintenance and repair, demonstrated through a proven track record where critical thinking and customer service excellence were paramount. Skilled in diagnosis and troubleshooting, I consistently ensured high-quality workmanship, surpassing project deadlines. My adaptable approach and attention to detail have significantly enhanced team performance and customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Technician
U-Haul International
Vancouver, BC
03.2023 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Operated welding machines and grinders to cut, shape and join metal workpieces.
- Provided training and mentorship for new hires, fostering a positive team dynamic and promoting skill development.
Home Service Technician
Self Employed Services
Surrey, BC
01.2020 - 03.2023
- Prepared cost estimates covering labor and materials for customer jobs.
- Conferred with customers to determine nature of problems and to explain repairs.
- Improved equipment performance through skilled calibration and testing.
- Inspected equipment to diagnose possible issues
- Performed cleaning duties with ladders and power washing equipment
- Attended to customers at home and business locations to complete on-site repairs.
- Provided customers with honest estimates and quotes for pricing.
Truck Driver
Moduloc
Port Coquitlam, BC
01.2019 - 10.2020
- Inspected truck for defects and safe operating condition before, during and after trips.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Dropped and hooked trailers and changed configuration of equipment.
- Safely deliver and install fencing for customers
- Ensured load on flatbed truck was secured and complied with CVSE regulations and protocol
- Routinely updated truck logs
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Operated with safety and skill to avoid accidents and delays.
Service Technician Assistant
Audi Canada
Burnaby, BC
01.2018 - 12.2018
- Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Read and followed technical documentation to complete accurate repairs.
- Explained diagnostic findings to customers and outlined repair or service options.
- Kept track of delivery of new vehicles and ensured readiness for potential customers
- Investigated customer complaints to identify cause of malfunctions.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Analyzed vehicle data using advanced diagnostic equipment.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
Automotive Lube Technician
Mobil 1 Lube Express
Port Coquitlam, BC
01.2017 - 12.2017
- Suggested additional services to customers in order to meet upsell goals.
- Computed and recorded totals and transactions using company software.
- Vacuumed interior of vehicles and washed exterior windows to boost customer satisfaction.
- Attended in-house training courses and webinars to learn about vehicle electrical system, brakes and diagnostic and repair techniques.
- Changed oil for a various array of vehicles
- Serviced various vehicles
Mechanic Assistant
Canadian Tire
Port Coquitlam, BC
06.2016 - 10.2016
- Utilized diagnostic tools to identify mechanical problems and develop prompt solutions.
- Inspected and tested equipment for conformance with specifications.
- Performed oil changes, tire rotations and basic vehicle maintenance in alignment with customer requests.
- Promoted shop safety by cleaning work areas and removing hazardous materials.
- Adhered to established procedures for safe disposal of motor oil and other vehicle fluids.
- Conducted routine oil changes, tire rotations, fluid replacements, and bulb changes.
- Answered customer questions and helped resolve various issues.
- Inspected vehicles for safety and roadworthiness prior to returning to customer possession.
- Tested vehicles after repairs to verify performance, safety and functionality.
Education
High School Diploma -
Archbishop Carney Regional Secondary
Port Coquitlam, BC06.2016
Skills
- Maintenance and Repair
- Adaptable and Flexible
- Documentation
- Attention to Detail
- Diagnosis and Troubleshooting
- Customer Service
- Critical Thinking
- Safety Procedures
- Hardworking and Dedicated
- Troubleshooting Skills
Certification
- First Aid Level 3
- Transportation of Dangerous Goods (TDG)
- WHIMIS
Timeline
Service Technician
U-Haul International
03.2023 - Current
Home Service Technician
Self Employed Services
01.2020 - 03.2023
Truck Driver
Moduloc
01.2019 - 10.2020
Service Technician Assistant
Audi Canada
01.2018 - 12.2018
Automotive Lube Technician
Mobil 1 Lube Express
01.2017 - 12.2017
Mechanic Assistant
Canadian Tire
06.2016 - 10.2016
High School Diploma -
Archbishop Carney Regional Secondary