Summary
Overview
Work History
Education
Skills
Certification
Additional Experience
Timeline
Generic

Adam Ayoub

Winnipeg

Summary

Motivated and dependable IT professional currently enrolled in the CDCA (Cyber Defence and Cloud Administration) program at MITT. Skilled in providing Tier 1 and Tier 2 IT support, with hands-on experience in Microsoft servers, networking, and cybersecurity. Strong interpersonal, analytical, and problem-solving abilities. Available for all shifts and eager to take on new technical challenges.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Sr. ICT Customer Support (Tier 2 / Onsite)

EPIC Information Solutions Inc.
02.2024 - Current
  • - Delivered advanced troubleshooting and on-site support for critical IT infrastructure.
  • - Worked directly with the Winnipeg Blue Bombers, assisting with setup and maintenance of their IT equipment during events.
  • - Supported server configurations, desktop deployments, and network troubleshooting across multiple client environments.

ICT Customer Support (Tier 1)

EPIC Information Solutions Inc.
07.2021 - 02.2024
  • - Provided remote and phone-based technical support for end-users.
  • - Resolved issues related to software, hardware, and connectivity.
  • - Documented support tickets and escalated complex issues to senior teams.

Education

Diploma - Cyber Defence and Cloud Administration

Manitoba Institute of Trades & Technology (MITT)
01.2021

High School Diploma - undefined

Sturgeon Heights Collegiate
01.2015

Skills

  • Systems Administration & Cloud
  • - Windows Server Installation & Configuration (70 hrs)
  • - Server Administration, Group Policy, DNS/DHCP, Active Directory
  • - Office 365 Administration (70 hrs)
  • - Cloud Infrastructure (66 hrs)
  • - Linux Fundamentals (114 hrs)
  • Networking & Security
  • - Cisco CCNA (Level 1-4) & Security (280 hrs)
  • - Wireless Networks (50 hrs)
  • - Firewall Applications (Palo Alto, Check Point – 88 hrs)
  • - Digital Forensics (44 hrs)
  • - Penetration Testing (77 hrs)
  • - Traffic Monitoring & Analysis (66 hrs)
  • Other Technical Skills
  • - VMware Virtualization (66 hrs)
  • - Python Scripting (55 hrs)
  • - Managing Exchange Server (70 hrs)
  • - Project Management for IT (60 hrs)
  • - ITIL Foundations (40 hrs)

Certification

  • - CompTIA A+
  • - Microsoft 365 Fundamentals (MS-900)
  • - HP Commercial & Consumer Desktop/Notebook Servicing

Additional Experience

  • - Field Engineer, Canadian Armed Forces – 3+ years
  • - Sales: UPS (1.5 yrs), Princess Auto (6 mos), SoftMoc (5 mos)
  • - Provided care for individuals with seizure disorders
  • - Volunteered 75+ hours at Winnipeg Pet Shelter

Timeline

Sr. ICT Customer Support (Tier 2 / Onsite)

EPIC Information Solutions Inc.
02.2024 - Current

ICT Customer Support (Tier 1)

EPIC Information Solutions Inc.
07.2021 - 02.2024

High School Diploma - undefined

Sturgeon Heights Collegiate

Diploma - Cyber Defence and Cloud Administration

Manitoba Institute of Trades & Technology (MITT)

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Adam Ayoub