Adam Abu Baker
Thornhill,ON
Summary
A self-starter and detail-oriented professional with extensive experience in sales, marketing support, and compliance. Recognized for excellent communication and leadership skills, with a strong sense of urgency to meet business needs and a proven ability to motivate and engage customers.
Skilled in my ability to collaborate and lead within a multi-disciplined team, my strong analytical and problem-solving techniques, handling customer relations, and providing comprehensive product and service overviews.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Warehouse Compliance
Johnson and Johnson
Markham, Canada
05.2024 - Current
- Developing and enforcing SOPs to ensure compliance with quality standards.
- Coordinating with agents to supply implants and instruments, and resolving availability issues.
- Monitoring process performance, equipment, initiating service calls, and collaborating with vendors.
- Managing deliveries and working with hospital staff to enhance loaner projects and operations.
- Maintaining SAP/myMediset and I2R workflow systems, BoMs, and instrument inventory.
Sales & Operations Specialist - Compliance & GDNI Project
Johnson and Johnson, DePuy Synthes
Dubai, UAE
09.2018 - 03.2024
- Implemented new processes to streamline daily tasks and project plans for new initiatives, resulting in increased efficiency.
- Managed end-to-end healthcare compliance requests, including approvals, logistics, and contracts.
- Analyzed customer feedback to improve operations processes and increase customer satisfaction.
- Completed various reports and analyzed each report to decide where improvements could be made, detailing operational performance, trends, costs, and productivity.
- Coordinated with various departments to streamline operations and enhance workflow, and developed solutions that addressed operational issues across the organization.
HCC Specialist , Support Sales and Marketing
Johnson and Johnson, Ethicon
Dubai, UAE
02.2015 - 02.2017
- Implemented strategic planning to process improvements in support of department KPIs and increase efficiency and reduce costs.
- Managed relationships with customers to solve all their challenges and requirements: HCC submissions, POs, contracts, NCOs, marketing material updates, etc.
- Organized various regional events such as leadership meetings, annual conferences, webinars, compliance trainings, new product launches, expert panels, etc.
- Identified opportunities across our portfolio to drive collaboration and improve performance, to better serve our customers and patients.
- Managed regional marketing and sales events, including brand promotional and educational events.
Education
Bachelor of Science - Health Science
American Online University
California, USA09-2024
Associate of Science - Software Engineering
Damascus University
Damascus, Syria07-2014
Skills
- Business Insights
- Healthcare Compliance
- Analytical & Critical Thinking
- Communication & Influencing
- Documentation & Reporting
- Financial Analysis
- Account Management
- Customer Relationships
- Leadership
- Problem-solving
- Detail-oriented
- Time Management
- Teamwork & Collaboration
- Competitive Analysis
Certification
- American Online University Certificate in Human Biology - USA, 2022
- American Online University Certificate in Behavioral Health - USA, 2022
- American Online University Certificate in Epidemiology in Health Science - USA, 2022
- J&J Minimal Invasive Solutions Training in Medical Devices - UAE, 2016
- Knowledge and Human Development Authority (KHDA) Certificate in Business Administration & Marketing - UAE, 2018
Accomplishments
- J&J Bronze Award for big picture engagement in IFSO COE workshop - Key success behaviors exhibited: Connect and Deliver.
- J&J Platinum Award in Delivery of IPOSS + Thoracic Roundtable - Key success behaviors exhibited: Deliver.
Timeline
Warehouse Compliance
Johnson and Johnson
05.2024 - Current
Sales & Operations Specialist - Compliance & GDNI Project
Johnson and Johnson, DePuy Synthes
09.2018 - 03.2024
HCC Specialist , Support Sales and Marketing
Johnson and Johnson, Ethicon
02.2015 - 02.2017
Bachelor of Science - Health Science
American Online University
Associate of Science - Software Engineering
Damascus University
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