Adalid Bautista-Pérez
Fresno
Summary
Highly qualified customer service sales associate with over 3 years of customer service experience. Dependable team player seeking to grow professionally and thrive to success with your team.
Overview
7
7
years of professional experience
2020
2020
years of post-secondary education
Work History
Youth Mentor Volunteer
Kids Christian Ministry
Fresno
08.2018 - Current
- Assisted in developing life skills such as problem solving, decision making and communication strategies for youth participants.
- Actively promoted an inclusive environment where everyone is respected regardless of differences.
- Created educational material tailored to the needs of the group or individuals being served.
- Researched best practices for working with diverse populations of youth.
- Provided support, guidance and resources to assist mentees in achieving their goals.
- Facilitated activities and discussions to promote self-reflection and personal growth.
- Encouraged positive behaviors while providing constructive feedback when needed.
- Coached mentees on how to handle difficult situations or emotions.
Fulfillment Associate
Bath & Body Works
Fresno
11.2024 - 01.2025
- Utilized warehouse management system to track inventory and maintain records of shipments.
- Performed daily cycle counts as part of inventory control process.
- Processed incoming shipments by inspecting, sorting, and storing products promptly.
- Followed safety protocols to ensure a secure working environment.
- Assisted in picking and packing customer orders accurately and efficiently.
- Followed proper packaging requirements depending on order size and type.
- Collaborated with team members to achieve daily operational goals effectively.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
Sales Associate
Macy’s
Fresno
07.2022 - 10.2024
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Placed special orders or called other stores to find desired items.
- Handled customer complaints in a professional manner.
- Maintained up-to-date knowledge of store merchandise and policies.
- Maintained cleanliness of store environment including floors, windows, displays.
- Trained new team members in cash register operation, stock procedures, and customer services.
Cashier/Retail Sales Associate
Target
Fresno
11.2020 - 06.2022
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Issued receipts, refunds, credits or change due to customers.
- Answered customers' questions and provided information on store procedures or policies.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
Education
Fresno High School
Fresno, CaliforniaSome College (No Degree) - Education/ Child Development
Fresno City College
Fresno, CASkills
- Respectful
- Trustworthy
- Honest
- Bilingual
- Open minded
- Outgoing
- Diverse
- Friendly
- Reliable & Punctual
- Fast learner
- Goal Oriented
- Can work in a fast pace environment
- Effective communication
Languages
Spanish
Native/ Bilingual
English
Full Professional
ASL
Limited
Timeline
Fulfillment Associate
Bath & Body Works
11.2024 - 01.2025
Sales Associate
Macy’s
07.2022 - 10.2024
Cashier/Retail Sales Associate
Target
11.2020 - 06.2022
Youth Mentor Volunteer
Kids Christian Ministry
08.2018 - Current
Fresno High School
Some College (No Degree) - Education/ Child Development
Fresno City College