Summary
Overview
Work History
Education
Skills
Timeline
Generic

Adaeze Oke

Brantford,ON

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention, and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

9
9
years of professional experience

Work History

Sales Coordinator

Store Supply Warehouse
08.2023 - Current
  • Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
  • Streamlined sales processes for improved efficiency and customer satisfaction.
  • Collaborated with marketing team to develop targeted promotional materials and campaigns.
  • Provided exceptional customer service, addressing client inquiries and resolving issues promptly.
  • Improved productivity by increasing customer communication and responding to feedback.
  • Maintained long-term relationships with high net-worth clients.
  • Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.

Sales Supervisor

Classic Superstores
07.2018 - 07.2023
  • Boosted sales by implementing effective training programs for new and existing employees.
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Enhanced team productivity by creating a supportive work environment and providing ongoing feedback.
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Collaborated with other departments to ensure seamless communication and smooth workflow across teams.
  • Developed strong relationships with key clients, resulting in repeat business and increased revenue.
  • Mentored junior staff members, fostering professional development and career progression within the organization.

Sales Associate

Classic Superstores
01.2015 - 07.2018
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.

Education

Post Graduate Diploma - Information Technology Business Analysis

Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON

Bachelor of Science - Computer Science

University Of Abuja
Abuja
09.2014

Skills

  • Coaching Skills
  • Goals and Performance
  • Customer Communication
  • Proposal Development
  • Sales Reporting
  • Strong Enthusiasm
  • Data Entry
  • Active listening
  • Time management
  • Problem-solving abilities

Timeline

Sales Coordinator

Store Supply Warehouse
08.2023 - Current

Sales Supervisor

Classic Superstores
07.2018 - 07.2023

Sales Associate

Classic Superstores
01.2015 - 07.2018

Post Graduate Diploma - Information Technology Business Analysis

Conestoga College Institute of Technology And Advanced Learning

Bachelor of Science - Computer Science

University Of Abuja

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Adaeze Oke