Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
SeniorSoftwareEngineer
ADAEZE OBI

ADAEZE OBI

Vancouver,British Columbia

Summary

Dedicated Technical Support Engineer with two years of experience helping clients maintain smooth operations. Expertise in networking, systems administration and cloud platforms. Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Technical Support Engineer

Tek Experts
02.2022 - 12.2022
  • Troubleshoot and resolve technical problems and challenges faced by customers.
  • Communicate effectively with customers, providing clear and concise instructions and explanations.
  • Collaborate with customers to understand and analyze complex identity-related issues.
  • Collaborate with cross-functional teams, including development and product teams, to address customer needs.
  • Provide feedback to product teams based on customer experiences and challenges.

Customer Support/Client Success Specialist

Cyberspace Limited
04.2021 - 01.2022
  • Assisted customers with onboarding and product setup to foster successful adoption and usage.
  • Trained customers to use and maintain equipment to reduce service issues.
  • Took ownership of issues and set proper and realistic expectations to deliver prompt solutions.
  • Used remote diagnostic tools to identify sources of certain customer issues.

Internship Student

Nokia Solutions And Networks
06.2019 - 11.2019
  • Provided network support and performed troubleshooting to resolve various WAN/LAN connectivity issues.
  • Demonstrated strong analytical, troubleshooting and problem-solving skills.
  • Demonstrated proficiency in Linux, virtual platforms and cloud connectivity.

Education

Master of Science - Cyber Security

New York Institute of TechnoloGY
Vancouver, BC
09.2024

Bachelor of Engineering - Computer Engineering

Covenant University
Lagos, Nigeria
12.2020

Skills

  • Technical support/Documentation
  • Ticket Management
  • Customer communication / service
  • Account administration
  • Data Analysis
  • Troubleshooting
  • Problem solving
  • Teamwork and Collaboration

Languages

English
Native or Bilingual

Certification

  • CCNA
  • Microsoft Certified: Azure Fundamentals

Timeline

Technical Support Engineer

Tek Experts
02.2022 - 12.2022

Customer Support/Client Success Specialist

Cyberspace Limited
04.2021 - 01.2022

Internship Student

Nokia Solutions And Networks
06.2019 - 11.2019

Master of Science - Cyber Security

New York Institute of TechnoloGY

Bachelor of Engineering - Computer Engineering

Covenant University

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ADAEZE OBI