Adadu Michael Ushie
Business Analyst
Toronto,Ontario
Summary
A seasoned Business Analyst offering 10+ years of diverse industry success. An expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making. An organized and
dependable person who successfully manages multiple priorities
with a positive attitude and is always willing to take on added
responsibilities to meet team goals.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
1
1
Language
Work History
Experienced Business Analyst (Volunteer)
North American Business College
Etobicoke, ON
08.2023 - Current
- Working with stakeholders and international students to model
and document goals, communicating transparently to meet
98% of deadlines. - Apply honed problem-solving skills to analyze and resolve issues impacting the college operations and goal achievement.
- Analyze key aspects of business to evaluate factors driving results and summarize into presentations.
- Improving business direction by prioritizing students and implementing changes based on collected feedback.
- Participates in product development planning (i.e., school
curriculum to attract international students), providing key
insights based on predictive modeling, which allowed NAB to
overcome a $65K legal fine. - Carried out research, analyzed the college's business operations,
and problem-solved operating inefficiencies, saving companies
a combined 300 man hours a month. - Communicating strategies to the analyst team and receive
valuable feedback regarding an approach to business
observations.
Business Analyst
Hangyuan (Liangshan) Commerce Trading Co. Ltd.
Liangshan, Jining, China
09.2019 - 07.2023
- Delivered analysis of market, sales and consumer trend impact on long and short-term strategies.
- Traveled 5 of 7 days observing business operations, interpreting,
documenting practices, working with customers, and
communicating with international clients and companies on
B2B. - Modeled data to generate reports comparing business process
evolution, assisting C-level staff with appropriate KPIs based on
improved operations. - Maintained optimal availability of products for international clients by efficiently stocking 35+ units of dump trucks per day.
- Reduced out-of-stock incidents by 41% with strategic inventory
management in Microsoft Excel.
Implemented off-peak hours stocking system, enhancing overall
store efficiency by 22%. - Contributed to presentation preparations and offered discussion
in client and stakeholder meetings. - Responded to a multi-line phone system, directing calls with
wait times less than 90 seconds, and answered emails
Supported six office advisors, overseeing their appointment
calendars, booking accommodations, and typing memos
Business Analyst
Cross River University Of Technology
Calabar, Cross River, Nigeria
06.2015 - 08.2019
- Updated and developed scripts and queries to extract and analyze data from multiple sources for management decision making.
- Optimized student and staff data access and storage to improve performance of analytics systems.
- Analyzed data to identify root causes of student low performance and engagement and recommend problems for corrective actions.
- Prioritized students' graduation and intake numbers and
implemented changes based on collected feedback, enabling
the university to graduate top students and enroll new students. - Tracked, extrapolated, and interpreted students' data by using
Excel to report behaviors and university-wide retention numbers. - Introduced and developed a complex dashboard for university
students and lecturers to report, track, and check real-time
results and performance metrics displays. - Evaluated critical aspects of the business potential for the top
management team of the University to evaluate factors
influencing effective student results and summarized them for
decision-making.
Business Analyst Intern
Industrial And General Insurance Plc.
Lagos, Nigeria
11.2011 - 08.2013
- Worked with IT team members on systems automation and advancement initiatives.
- Attended department meetings to report on findings and to brainstorm and share new ideas with other team members.
- Assisted data team with analysis of client's business operations to uncover areas of improvement and implement solutions to address future growth and requirements.
- Provided technical support for troubleshooting analytics and
reporting issues directly to three company directors. - Implemented business intelligence solutions to increase
operational efficiency, which helped management recruit
enough workforce standard and custom reports to provide
insights into business performance. - Performed gap analysis to identify areas of improvement
regarding the company's insurance policies, which assisted the
company in obtaining record underwriting premiums in 2011. - Identified errors and performed root cause analysis to determine core issues.
Education
Master of Science - Management Science
University of Leeds
Leeds, United Kingdom 09.2013 - 11.2014
Associate of Science - Business Administration
Cross River University of Technology
Calabar, Nigeria 01.2007 - 03.2011
Skills
Microsoft Office Suite
Negotiation
Technical Writing
Competitive analysis
Business planning
Project Management
Marketing research
Critical-thinking
Communication & Interpersonal Skills
Problem-solving
Accomplishments
- Management - Directed marketing team of 7 direct reports. Supervised creation of marketing strategies/plans and ensured operations were within budget constraints.
- Marketing Consulting - Advised and assisted major truck, small businesses and non-profit organizations in business startup, business plans, marketing, public relations and communications with a 90% success rate.
- Process Improvement - Achieved revenue objective by implementing cost-cutting measures through expansion of operation to six different countries with two years
Certification
Project Management
Timeline
Experienced Business Analyst (Volunteer)
North American Business College
08.2023 - Current
Project Management
02-2023
Certified Business Analysis Professional
03-2022
Business Analyst
Hangyuan (Liangshan) Commerce Trading Co. Ltd.
09.2019 - 07.2023
Google Training Certificate
05-2017
Business Analyst
Cross River University Of Technology
06.2015 - 08.2019
Master of Science - Management Science
University of Leeds
09.2013 - 11.2014
Business Analyst Intern
Industrial And General Insurance Plc.
11.2011 - 08.2013
Associate of Science - Business Administration
Cross River University of Technology
01.2007 - 03.2011