Ada Santizo

• Outside process (OSP)
• Improved customer satisfaction with prompt and professional responses to inquiries and concerns.
• Expedited project completion times by effectively prioritizing tasks based on deadlines and resource availability.
• Minimized errors in documentation through meticulous proofreading, editing, formatting skills.
• Enhanced team productivity by providing administrative support and coordinating daily operations.
• Maintained a professional work environment by establishing clear office policies and procedures.
• Streamlined office processes by implementing efficient document management and filing systems.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Managed filing system, entered data and completed other clerical tasks.
• IMEX
• Audits + ASATS
• Logistics
• Transportation SPA
• Monitoring transportation costs
• Coordinating
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· Writing quotes to customers and follow ups.

· Placing Purchase Orders with suppliers.

· Handling logistics on Export and Imports.

· Involved in all aspects of Export documentation and booking, making sure paperwork was in compliance with US Customs and with Bank Letter of Credit.

· Creating company newsletters and pamphlets

· Maintenance of company web-page

· Coordination of sales trips, meetings and conventions.

· Translation of letters, phone conversations and operational manuals.

· International Hotel reservationists

· Customer Service

· Consult with company principles on a daily basis to discuss the status of production and delivery schedules, and to address issues requiring immediate and long-term corrective action plans.

· Coordinate coming orders and delivery schedules with customers

· Export and Import Coordination

· Handled applications for Export Licenses

· Overseeing records and reconciliation for Draw Back system

· Inventory Control

· Customer Service

· Involved in all aspects of air export documentation and bookings for perishable products.

· Customer service.