Ada Provenzano
OTTAWA
Summary
Responsive Customer Sales Representative adaptable to meeting diverse customer demands and company targets with proactive strategies and tenacious mindset focused on sales excellence. Superior account management, sales forecasting and inventory coordination skills.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Customer Sales Representative
O2E Brands
OTTAWA
03.2025 - 02.2026
- Assisted customers with product selection and informed them about services.
- Managed customer inquiries via phone, email, and live chat platforms.
- Demonstrated product features and benefits to enhance customer understanding.
- Provided feedback to improve sales strategies and enhance customer experience.
- Trained new staff on sales techniques and customer service protocols.
- Gave customers quotes based on potential sales.
- Consulted with customers regarding needs and addressed concerns.
- Generated regular reports on sales performance metrics for management review.
- Advised customers on promotions, sales procedures and strategies for maximizing results from company products.
- Created detailed proposals for clients outlining products and services offered by the company.
Customer Support Specialist
The Sydney Call Centre
OTTAWA
08.2022 - 01.2025
- Delivered exceptional customer service through phone and email interactions.
- Resolved customer inquiries using company knowledge base and support tools.
- Collaborated with team members to streamline support processes and improve efficiency.
- Maintained accurate records of customer interactions in the CRM system.
- Escalated complex issues to relevant departments for timely resolution.
- Gathered feedback from customers to enhance service delivery and support quality.
- Created detailed reports on customer feedback for management review.
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
Customer Care Representative
S&P Data Digital
OTTAWA
03.2020 - 05.2022
- Assisted customers with inquiries through various communication channels.
- Resolved customer complaints efficiently and professionally.
- Documented customer interactions in the company's CRM system.
- Educated customers on product features and benefits effectively.
- Handled billing issues and account inquiries promptly.
- Maintained up-to-date knowledge of company policies and procedures.
- Answered customer inquiries over the phone and via email.
- Resolved customer complaints promptly and professionally.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- Escalated unresolved issues requiring further investigation or specialized expertise.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
Education
Associate of Science - Health Administration
Heritage College
Gatineau 03.2011 - 04.2015
Skills
- Customer relationship management
- Sales strategy development
- Product knowledge
- CRM software proficiency
- Performance reporting
- Effective communication
- Customer retention tactics
- Process improvement
- Team collaboration
- Problem solving
- Customer feedback analysis
- Training and mentoring
- Time management
- Certified service representative
- Product promotions
- Salesforce
- Customer engagement
- POS systems
- Cash handling
- Customer account management
- Hospitality and accommodation
- Process optimization
- Cross-functional collaboration
Timeline
Customer Sales Representative
O2E Brands
03.2025 - 02.2026
Customer Support Specialist
The Sydney Call Centre
08.2022 - 01.2025
Customer Care Representative
S&P Data Digital
03.2020 - 05.2022
Associate of Science - Health Administration
Heritage College
03.2011 - 04.2015