Ada Provenzano
Ottawa
Summary
Skilled Customer Service Representative with a proven track record at The Sydney Call Centre, adept in critical thinking and computer proficiency. Excelled in resolving high-stress disputes, enhancing customer loyalty, and fostering relationships through active listening. Achieved notable customer retention and satisfaction, showcasing exceptional problem resolution and data entry skills.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
The Sydney Call Centre
03.2010 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Medical Office - Medical
Herzing College
Ottawa, ON03.2012
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
Languages
English
Professional Working
Timeline
Customer Service Representative
The Sydney Call Centre
03.2010 - 01.2025
Medical Office - Medical
Herzing College
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