Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Community Service
Timeline
Generic

ADA LU

CALGARY,AB

Summary

Hardworking Kitchen Assistant well-versed in food preparation techniques and inventory management to maintain consistent stock of needed supplies. Shoulders multiple kitchen tasks in support of cooks and servers. Thrives in busy environments. Energetic Dining Services Server with 1 years of experience excelling in customer-oriented roles. Communicates daily specials and recommends meals in alignment with preferences and dietary restrictions. Works with kitchen staff and managers in maintaining restaurant to promote clean, inviting and popular atmosphere. Thorough hotel Steward with over 7 years of experience working in hospitality industry. Experience working both back of house and front of house. Meets service quality standards and responds to guest questions or problems quickly.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Retail Store Associate

Winners
08.2023 - Current
  • Participate in various pre-opening preparations for new store, including merchandise preparation, shelf installation, product display, store cleaning, and cash register system testing.
  • Increase sales by providing quality service and pleasant shopping experiences, along with extensive product knowledge.
  • Collaborate with team to ensure achievement of store sales targets.
  • Supervise cleanliness of sales areas and product displays, taking necessary restocking and rearranging measures to maintain orderly and visually appealing store environment.
  • Check pricing, scan items, apply discounts, and print receipts for customer checkouts.
  • Utilize POS system to process sales, returns, exchanges, gift card activations, and provide store membership cards to enhance customer satisfaction.
  • Maintain and manage cash register by handling cash, calculating change, and properly storing coupons.
  • Earn recognition for outstanding customer service skills, establishing positive reputation for store.
  • Participate in regular staff meetings, sharing feedback and suggestions for continuous improvement of store performance.
  • Support management in implementing promotional activities, effectively increasing foot traffic and overall sales revenue.
  • Continuously develop personal sales skills and product knowledge.
  • Efficiently manage fitting room area to minimize customer wait times while ensuring organization of displayed or returned garments.
  • Support loss prevention objectives by monitoring shopper behavior.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Collaborated with team members to achieve store sales targets consistently.

Waitresses and Kitchen Helpers

Memorable Times Authentic Charcoal Grill
03.2023 - 07.2023
  • Prepare daily food ingredients, including cutting, washing, and pre-cooking tasks.
  • Clean and organize kitchen workstations to promote team efficiency.
  • Assist chefs in meal preparation to ensure timely delivery to customers.
  • Efficiently clean, wash, and rearrange tableware to maintain kitchen readiness.
  • Operate standard kitchen equipment with focus on safety and sanitation.
  • Assist chefs in food preparation and presentation, emphasizing attention to detail and presentation skills.
  • Perform daily kitchen maintenance tasks to maintain clean and orderly work environment.
  • Aid chefs in various cooking tasks to offer a diverse range of delicious dishes to customers.
  • Demonstrate excellent communication skills and teamwork within kitchen team.
  • Effectively handle multiple tasks while maintaining smooth operations under pressure.
  • Maintain clean and organized dining area to provide enjoyable dining experience for customers.
  • Respond promptly to customer needs and provide personalized service.
  • Provide reliable service during peak hours while maintaining food quality control.
  • Promptly clean and reset tables to keep dining area tidy.
  • Professionally address customer complaints or concerns to ensure positive customer relations.
  • Offer professional menu recommendations to meet customer taste preferences.
  • Assist kitchen teams in ensuring timely food delivery to ensure customer satisfaction.
  • Use downtime to replenish supplies and prepare additional materials for busy periods.
  • Facilitate effective communication between front-of-house and back-of-house teams to ensure smooth service processes.

Education

Associate of Arts - Bachelor of Hospitality and Tourism Management (In Progress)

SAIT
Calgary, AB
04.2025

Bachelor of Arts - English Language Foundations

SAIT
Calgary, AB
10.2022

Associate of Arts - Hotel Management Teacher-Training (Diploma)

Shanghai Institute of Tourism
SHANGHAI，CHINA
07.1998

Skills

  • Chef support
  • Safe Food Handling
  • Kitchen Equipment Operation
  • Cooking techniques
  • Order Accuracy
  • Team Collaboration
  • Restaurant Management
  • Data Management
  • Organization and Time Management
  • Exceptional customer service
  • Cash Handling
  • Strong Work Ethic
  • Sales Techniques
  • Dining area maintenance
  • Allergy awareness
  • Banquet Coordination
  • Reliable and Responsible
  • Adaptable and Flexible
  • Team Leadership
  • Conflict and Complaint Resolution

Certification

ProServe

Languages

English
Full Professional
Mandarin
Native or Bilingual

References

Available upon request.

Community Service

  • Volunteered at a Chinese church, coordinating church fellowship meals every weekend.
  • Volunteer at the SAMARITANS PURSE factory from 11/01/22 to 04/01/22

Timeline

Retail Store Associate

Winners
08.2023 - Current

Waitresses and Kitchen Helpers

Memorable Times Authentic Charcoal Grill
03.2023 - 07.2023

Associate of Arts - Bachelor of Hospitality and Tourism Management (In Progress)

SAIT

Bachelor of Arts - English Language Foundations

SAIT

Associate of Arts - Hotel Management Teacher-Training (Diploma)

Shanghai Institute of Tourism

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