Ada John
Toronto
Summary
Adaptable leader with strong problem-solving skills and a commitment to customer service excellence. Experience in managing talent acquisition and coaching teams, focused on continuous improvement and operational success.
Overview
15
15
years of professional experience
2025
2025
years of post-secondary education
Work History
Manager
Airbnb
Nigeria
01.2024 - 02.2025
- Led cross-functional teams to enhance guest experience and operational efficiency.
- Developed and implemented strategic plans for market growth and service improvement.
- Managed talent acquisition and onboarding processes for new team members.
- Analyzed customer feedback to identify trends and improve service offerings.
- Coordinated with local hosts to optimize property listings and enhance visibility.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
Retail Sales Associate
Jovie clothing
Nigeria
06.2019 - 01.2024
- Assisted customers with product selection and provided personalized recommendations.
- Maintained visual merchandising standards to enhance store presentation and appeal.
- Processed sales transactions accurately and efficiently at the point of sale.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Managed inventory levels through regular stock checks and replenishment processes.
- Resolved customer complaints promptly to ensure positive shopping experiences.
- Engaged in ongoing product knowledge training to improve sales techniques and service quality.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with finding the right product for their needs.
- Helped customers by answering questions and locating merchandise.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Receptionist
Prince interior
Nigeria
03.2010 - 08.2012
- Greeted and assisted clients with inquiries and appointments.
- Managed multi-line phone system to route calls efficiently.
- Scheduled meetings and maintained calendar for office staff.
- Scheduled appointments for clients, customers, and other visitors.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Handled client data entry into company management system securely.
- Collaborated with team members to improve office workflows.
- Assisted in maintaining a clean and welcoming reception area.
- Updated and recorded customer or client information to maintain accounts.
- Maintained daily calendars, set appointments with clients and planned daily office events.
Education
Accounting
Nacabs Polytechnic
Nigeria 09.2012 - 07.2014
Caregiver
Bliss Caregivers
Nigeria Skills
- Customer relationship management
- Service quality improvement
- CPR certification
- Personal care
- Caregiver
Timeline
Manager
Airbnb
01.2024 - 02.2025
Retail Sales Associate
Jovie clothing
06.2019 - 01.2024
Accounting
Nacabs Polytechnic
09.2012 - 07.2014
Receptionist
Prince interior
03.2010 - 08.2012
Caregiver
Bliss Caregivers